Rodger
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Total activity63
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Last activity
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Member since
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Following0 users
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Votes8
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Comments
Recent activity by Rodger-
Hello, I recently have seen tags that are added by "Web Service." What does this mean and how to control it? These added tags are artificially changing the Updated date and make it appear as if t...
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Hello, I sent a bulk email to some of my customers. When the emails were finished being sent, some of them were not sent but "processed". What does this mean? (Screenshot below.) When I click on...
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I have a quick question, does the Events view show that a ticket was originally suspended? Does it show the date it was recovered and who the name of the agent that recovered it? If not, these wou...
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Is there a way that data such as tags or website will flow from the company to the employee or vice-versa? I find that I have to enter a lot of information twice for my main contacts at most busin...
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Hello @..., I have a few questions about drill through. 1) Is there a way to export the drill through for all of my results in a query? My query has 5 columns of data. Do I have drill through e...
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Along the same lines, where do these topics come from? I could not find any information about how to create or control these topics. When I checked the Voice Settings in the control panel, there...
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Hello Grzegorz Pogwizd, We are a small business and only have 4 reps. The reps cover specific territories across North America. It doesn't make sense for us to assign it to a pool. We would like...
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@.... It has been 7 months since your post. Has there been any progress regarding the assignment of leads to specific sales people from the Support/Sell app?
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Hi there, the solution doesn't address the problem of the lack of emails sent information the activity feed. As a user, I would find this useful and the reporting function only gives me a metric, ...
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Hello, I noticed that the Export takes quite a long time to complete. Is there any way to set some parameters? For example, I only need to see the activity from the past 7 days. If I could enter...