Rodger

1. Sell
2. ...
3. Importing and exporting in Sell
4. Exporting data from Zendesk Sell

Hello, I noticed that the Export takes quite a long time to complete.  Is there any way to set some parameters?  For example, I only need to see the activity from the past 7 days.  If I could enter...

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• Rodger
• Created February 05, 2021 23:58
• 0 votes

1. Community
2. Feedback - Sales CRM (Sell)
3. Sell: Days Since Last Communication Should Reset with Support Communication

Hello Laura, Thanks for your reply.  I come from a Support background and love the automations, macros, triggers, and ticket status that are used in Support.  Our company received a lot of sales co...

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• Rodger
• Created February 05, 2021 17:35
• 1 vote

1. Sell
2. ...
3. Using Sell smart lists
4. Tracking your communication channels in Sell

Thanks Alice.  I have submitted it to the Feedback page.  

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• Rodger
• Created February 04, 2021 01:53
• 0 votes

1. Sell
2. ...
3. Using Sell smart lists
4. Tracking your communication channels in Sell

Hello, I am seeing that communication through Support does not factor in DAYS SINCE LAST COMMUNICATION (DSLC).  Is this an expected behavior?  Ideally, we would like to see the DSLC start over when...

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• Rodger
• Created January 29, 2021 23:51
• 1 vote

1. Sell
2. ...
3. Sell basics
4. Using the document repository

Hello and thanks for the help article.  I am wondering if Sell has the ability to link to our company's Dropbox?  We have the Dropbox app in our Support environment and use it frequently.  However,...

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• Rodger
• Created January 26, 2021 18:47
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Adding Web Widget (Classic) to multiple brands

@brettbowser Thank you very much!  This worked for us.  

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• Rodger
• Created January 07, 2021 19:15
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Adding Web Widget (Classic) to multiple brands

Does anyone have any solutions to the problem of the web widget with multiple brands? Our company is on the enterprise program and we have two brands.  Each brand is handled by a different customer...

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• Rodger
• Created January 06, 2021 18:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@shanepinnell - Wow, that is a great idea.  Would you be able to share some screen shots of the trigger set ups?  This could be the break though that we have been waiting for.

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• Rodger
• Created September 10, 2020 22:18
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

I also would like to see this functionality.  We use a trigger to route tickets to our agent in Europe based on the country.  He receives them as open but it would be much better if they could appe...

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• Rodger
• Created August 21, 2020 20:54
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Has there been an official resolution to this issue?  

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• Rodger
• Created October 07, 2019 17:17
• 0 votes