Michael Corcoran

Thanks Nicole, but my question wasn't why I couldn't assign a role other than contributor - it was how to I set up Zendesk so that the default new agents role once an agent is promoted from an End User are "Team Member" not "Contributor" - so this is a setting questions not a licensing question.

How can I set the role for new agents to be "Team Member" not "Contributor"? It used to be I could do that on one screen when upgrading the user, but to set that option now I have to go to the "Admin Center' ...Some help articles say that was to save a step, but it actually added one.