Michael Corcoran

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Latest activity by Michael Corcoran
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    Michael Corcoran commented,

    Thanks Nicole, but my question wasn't why I couldn't assign a role other than contributor - it was how to I set up Zendesk so that the default new agents role once an agent is promoted from an End ...

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    Michael Corcoran created a post,

    Defaulting to a New Agent Role

    How can I set the role for new agents to be "Team Member" not "Contributor"? It used to be I could do that on one screen when upgrading the user, but to set that option now I have to go to the "Adm...