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Torsor Kotee's Avatar

Torsor Kotee

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Torsor Kotee

Torsor Kotee commented,

CommentHow to manage the widget for live chat

@... @... - What was the solution for this problem? I'm having somewhat similar issue.

My issue is that the Help widget appears, but when I click on "Help", the Chat feature appears. I then decided to do the following:

  • go to Settings --> Widgets
  • Turn off Chat
  • Leave Help Center On

Results: The web widget stopped appearing. 

Here's the end-user experience that I'm trying to achieve:

  • User clicks on the "Help" button
  • Help Search widget opens up where the user can ask a question and receive top recommendations 

View comment · Posted Jan 31, 2021 · Torsor Kotee

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Torsor Kotee commented,

Community comment Q&A - Chat, messaging, and widgets

Found the answer to my problem. 

The solution: I had to navigate to the Support Environment (Not the Chat environment) in order to modify/customize my widget for Guide.  

View comment · Posted Jan 30, 2021 · Torsor Kotee

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Torsor Kotee created a post,

Post Q&A - Chat, messaging, and widgets

I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the widget. A few days ago, that option was visible. 

I'm trying to integrate Help Center/Guide Articles into my Chat Widget.

See attached image for more clarity. 

Any assistance would be greatly appreciated. 

Posted Jan 27, 2021 · Torsor Kotee

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