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Mike
Joined Apr 15, 2021
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Last activity Jan 06, 2025
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Latest activity by Mike
Mike commented,
Walter Bellante
It would be very helpful to have already migrated dashboards from Zendesk so that we can copy further variants from there.
By the way, a large number of reports currently have to be updated manually after the migration, although these reports are available 1:1 in the prebuilt dashboards.
View comment · Posted Nov 14, 2024 · Mike
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Mike commented,
What happens with the default dashboards which are already provided by zendesk?
Will Zendesk migrate them or provide new ones?
View comment · Posted Nov 11, 2024 · Mike
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Mike commented,
It seems that since the new layout is active, I can no longer edit my profile. At least, this function does not appear in the 'logged in' state…
View comment · Posted Jun 10, 2024 · Mike
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Mike commented,
I think it is necessary to improve the Search API. We had to build a workaround that temporarily stores new users in a separate table. Other products like ServiceNow, for example, are much faster with their API. We don't see this behavior there.
View comment · Posted Jun 10, 2024 · Mike
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Mike commented,
It is quite irritating that the content cue is also applied to tickets with the status "closed". This has just caused us some problems. As we understand it, closed tickets should not and must not change.
View comment · Posted Mar 05, 2024 · Mike
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Mike commented,
Ich schätze, das geht nur via API:
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/#update-ticket-field
View comment · Edited Nov 07, 2023 · Mike
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Mike commented,
Answer from Support
In diesem Fall handelt es sich um eine Einschränkung von Zendesk.
"Ansichten werden in Support nicht automatisch aktualisiert."
Dies ist nur der Fall, wenn die "Play-Schaltfläche" verwendet wird, dabei werden die Ansichten alle fünf Minuten aktualisiert.
Weitere Details dazu finden Sie hier:
https://support.zendesk.com/hc/de/articles/4408882039450-Arbeiten-mit-Tickets#topic_avj_hfg_vt
Unter anderem gibt es auch Apps und Browser-Erweiterungen von Drittanbietern, welche dies ermöglichen, wie zum Beispiel die "Zendesk Auto Refresh" für Chrome:
https://chrome.google.com/webstore/detail/zendesk-auto-refresh/fienhnlhhgmpnedllhaofmbekocecghf?hl=en
Weitere Details zu diesem Thema finden Sie unter anderem auch in dem folgenden Artikel:
Können Ansichten automatisch aktualisiert werden?
https://support.zendesk.com/hc/de/articles/4408827334042-K%C3%B6nnen-Ansichten-automatisch-aktualisiert-werden-
View comment · Edited Sep 29, 2023 · Mike
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Mike commented,
Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed.
Is Zendesk able to influence and improve this?
View comment · Posted Sep 29, 2023 · Mike
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Mike commented,
Please vote for this change request :-)
View comment · Posted Sep 27, 2023 · Mike
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Mike created a post,
Agents can capture a contact in a side conversation that does not have an email address.
The side conversation is created successfully. However, no email is ever sent.
For side conversations via e-mail, it must be technically checked whether the contact has an e-mail address.
Posted Sep 27, 2023 · Mike
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