Michael Rieder
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Total activity98
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes20
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Subscriptions45
Activity overview
Latest activity by Michael Rieder-
Michael Rieder commented,
Danke Charlotte - das ist bei uns der Fall. Alles klar.
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Michael Rieder commented,
Bei uns konnten wir die Lizenzen nicht selbst reduzieren. Wir mussten zuerst den Sales Support kontaktieren. Ist das ein Bug oder was sind die Ursachen?
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Michael Rieder commented,
Dear Pia Lai If you use chrome you can allow your browser to notify incoming calls by a pop-up. Here you can ad zendesk: chrome://settings/content/notifications
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Michael Rieder created a post,
Agent must not be able to change his email address
We had an agent who accidentally overwrote his own email address with another.Thus, he locked himself out and authorized a foreign person. Requirement: It must not be possible for team members to c...
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Michael Rieder created a post,
Editing Team Members - All modifications should be in one place
PlannedI would like if I can make any changes for team members in admin center. But for know it is a bit confusing to switch between so many windows. Story: If I click on a team member in admin center, a ...
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Michael Rieder commented,
Cache löschen hat bei uns nichts gebracht. Lösung zwei "alle Cookies aktivieren" funktioniert.
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Michael Rieder commented,
Einer unserer Agents hat aus versehen, bei sich die E-Mail-Adresse eines anderen Users hinterlegt und somit einen anderen User berechtigt; und sich selbst ausgesperrt. Lässt sich als Admin die Funk...
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Michael Rieder commented,
Wie wäre das Vorgehen, wenn man weniger Lizenzen braucht bzw. Lizenzen reduzieren möchte?
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Michael Rieder created a post,
Feedback on Contacting Zendesk Customer Support
As a Zendesk customer, we often use Zendesk's help center. Many topics are well described in it. However, there are always constellations where Zendesk support has to be called in. Zendesk can now ...
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Michael Rieder commented,
Scott Mullikin If I remember correctly: We had to add the agents to a departments and then enable theese departements for chat.