Zendesk Admin PCK
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Total activity114
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Last activity
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Activity overview
Latest activity by Zendesk Admin PCK-
Zendesk Admin PCK commented,
Shu Anne Tio We also had this behavior when we introduced chat 2 years ago.The solution was that we had to activate more than one department for chat, if I remember correctly. Anyway it does not se...
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Zendesk Admin PCK commented,
Ich habe eine weitere Abhängigkeit gefunden. In den Settings zum Contextual Workspace wird das Verhalten der Apps beeinflusst.
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Zendesk Admin PCK commented,
Thanx Edwin Schukking. That is what we will try :-)
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Zendesk Admin PCK created a post,
How do you prevent agents from capturing public comments when the customer does not have an email address?
In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Zendesk instances. In this case, how can we make it visible to the agent that t...
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Zendesk Admin PCK commented,
Seit kurzem sind öffentliche und private Apps im Kontextfenster nicht mehr aufgeklappt. Wie kann man die Apps oder den Kontextbereich konfigurieren, dass bestimmte Apps aufgeklappt angezeigt werden...
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Zendesk Admin PCK commented,
Hi Nico Bartolomeo I would recommend you to set up a pre-chat form to identify the user before the chart starts. https://support.zendesk.com/hc/en-us/articles/4408882974234-Enabling-the-pre-chat-fo...
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Zendesk Admin PCK commented,
Danke Charlotte - das ist bei uns der Fall. Alles klar.
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Zendesk Admin PCK commented,
Bei uns konnten wir die Lizenzen nicht selbst reduzieren. Wir mussten zuerst den Sales Support kontaktieren. Ist das ein Bug oder was sind die Ursachen?
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Zendesk Admin PCK commented,
Dear Pia Lai If you use chrome you can allow your browser to notify incoming calls by a pop-up. Here you can ad zendesk: chrome://settings/content/notifications
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Zendesk Admin PCK created a post,
Agent must not be able to change his email address
We had an agent who accidentally overwrote his own email address with another.Thus, he locked himself out and authorized a foreign person. Requirement: It must not be possible for team members to c...