Zendesk Admin PCK

Total activity

105
Last activity

September 16, 2022 07:55
Member since

April 15, 2021 14:52
Following

0 users
Followed by

1 user
Votes

23
Subscriptions

47

Activity overview

Latest activity by Zendesk Admin PCK

Zendesk Admin PCK commented, September 13, 2022 09:30
Seit kurzem sind öffentliche und private Apps im Kontextfenster nicht mehr aufgeklappt. Wie kann man die Apps oder den Kontextbereich konfigurieren, dass bestimmte Apps aufgeklappt angezeigt werden?
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- Zendesk Admin PCK
- Created September 13, 2022 09:30
- 0 votes
Zendesk Admin PCK commented, June 27, 2022 05:25
Hi Nico Bartolomeo I would recommend you to set up a pre-chat form to identify the user before the chart starts. https://support.zendesk.com/hc/en-us/articles/4408882974234-Enabling-the-pre-chat-fo...
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- Zendesk Admin PCK
- Created June 27, 2022 05:25
- 0 votes
Zendesk Admin PCK commented, May 19, 2022 09:43
Danke Charlotte - das ist bei uns der Fall. Alles klar.
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- Zendesk Admin PCK
- Created May 19, 2022 09:43
- 0 votes
Zendesk Admin PCK commented, May 12, 2022 14:20
Bei uns konnten wir die Lizenzen nicht selbst reduzieren. Wir mussten zuerst den Sales Support kontaktieren. Ist das ein Bug oder was sind die Ursachen?
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- Zendesk Admin PCK
- Created May 12, 2022 14:20
- 0 votes
Zendesk Admin PCK commented, April 04, 2022 11:57
Dear Pia Lai If you use chrome you can allow your browser to notify incoming calls by a pop-up. Here you can ad zendesk: chrome://settings/content/notifications
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- Zendesk Admin PCK
- Created April 04, 2022 11:57
- 2 votes
Zendesk Admin PCK created a post, March 04, 2022 14:10
Agent must not be able to change his email address
1. Community
2. Feedback - Admin Center
We had an agent who accidentally overwrote his own email address with another.Thus, he locked himself out and authorized a foreign person. Requirement: It must not be possible for team members to c...
- Zendesk Admin PCK
- Created March 04, 2022 14:10
- 2 followers
- 1 comment
- 2 votes
Zendesk Admin PCK created a post, March 04, 2022 14:02
Editing Team Members - All modifications should be in one place
Planned
1. Community
2. Feedback - Admin Center
I would like if I can make any changes for team members in admin center. But for know it is a bit confusing to switch between so many windows. Story: If I click on a team member in admin center, a ...
- Zendesk Admin PCK
- Created March 04, 2022 14:02
- 5 followers
- 1 comment
- 6 votes
Zendesk Admin PCK commented, February 07, 2022 12:57
Cache löschen hat bei uns nichts gebracht. Lösung zwei "alle Cookies aktivieren" funktioniert.
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- Zendesk Admin PCK
- Created February 07, 2022 12:57
- 0 votes
Zendesk Admin PCK commented, January 28, 2022 14:40
Einer unserer Agents hat aus versehen, bei sich die E-Mail-Adresse eines anderen Users hinterlegt und somit einen anderen User berechtigt; und sich selbst ausgesperrt. Lässt sich als Admin die Funk...
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- Zendesk Admin PCK
- Created January 28, 2022 14:40
- 0 votes
Zendesk Admin PCK commented, January 07, 2022 07:40
Wie wäre das Vorgehen, wenn man weniger Lizenzen braucht bzw. Lizenzen reduzieren möchte?
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- Zendesk Admin PCK
- Created January 07, 2022 07:40
- 0 votes