Mike

Total activity

155
Last activity

November 07, 2023 07:30
Member since

April 15, 2021 14:52
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42
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60

Activity overview

Latest activity by Mike

Mike commented, November 07, 2023 07:30
Wedemeyer, Manuela (pn15999) Ich schätze, das geht nur via API:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/#update-ticket-field
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- Mike
- Edited November 07, 2023 07:30
- 0 votes
Mike commented, September 29, 2023 08:50
Answer from Support In diesem Fall handelt es sich um eine Einschränkung von Zendesk."Ansichten werden in Support nicht automatisch aktualisiert." Dies ist nur der Fall, wenn die "Play-Sc...
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- Mike
- Edited September 29, 2023 08:51
- 0 votes
Mike commented, September 29, 2023 08:23
Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed. Is Zendesk able to influence and improve this?
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- Mike
- Created September 29, 2023 08:23
- 0 votes
Mike commented, September 27, 2023 05:19
Please vote for this change request :-) https://support.zendesk.com/hc/de/community/posts/6197368726426-Sideconversation-Verify-recipients-email-address
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- Mike
- Created September 27, 2023 05:19
- 0 votes
Mike created a post, September 27, 2023 05:18
Sideconversation: Verify recipients email address
1. Community
2. Feedback - Ticketing System (Support)
Agents can capture a contact in a side conversation that does not have an email address. The side conversation is created successfully. However, no email is ever sent. For side conversations via e...
- Mike
- Created September 27, 2023 05:18
- 4 followers
- 1 comment
- 3 votes
Mike commented, September 18, 2023 13:35
Wir haben festgestellt, dass Agents einen Kontakt in einer E-Mail Nebenkonversation erfassen können, der gar keine E-Mail-Adresse hinterlegt hat. Dies führt dies dazu, dass die Nebenkonversation zw...
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- Mike
- Created September 18, 2023 13:35
- 0 votes
Mike commented, September 08, 2023 07:08
Can the summary be used in a trigger and used as a placeholder in a message?
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- Mike
- Created September 08, 2023 07:08
- 0 votes
Mike commented, July 13, 2023 08:34
What is the best way to handle the source of your images? I have tried to use images that are already in the helpcenter. That works. Another option is to add assets in the helpcenter design and the...
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- Mike
- Created July 13, 2023 08:34
- 0 votes
Mike commented, July 13, 2023 07:41
I would like to integrate an API call for a timetable query. In this use case, the date and time are mandatory fields. However, if the input is not validated, the API call may fail due to incorrect...
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- Mike
- Created July 13, 2023 07:41
- 1 vote
Mike commented, July 12, 2023 13:25
Wo kann man die Offline-Antwort anpassen?Sie wird automatisch in Messaging versendet, wenn alle Agents offline sind: Hinweis: Ich habe Messaging und Bot aktiv.
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- Mike
- Edited July 12, 2023 13:30
- 0 votes