Mike
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Total activity122
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Last activity
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Activity overview
Latest activity by Mike-
Mike commented,
https://support.zendesk.com/hc/en-us/articles/4408893441818/comments/4488958657690 Does anybod know the solution for this error?
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Mike commented,
Shu Anne Tio We also had this behavior when we introduced chat 2 years ago.The solution was that we had to activate more than one department for chat, if I remember correctly. Anyway it does not se...
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Mike commented,
Ich habe eine weitere Abhängigkeit gefunden. In den Settings zum Contextual Workspace wird das Verhalten der Apps beeinflusst.
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Mike commented,
Thanx Edwin Schukking. That is what we will try :-)
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Mike created a post,
How do you prevent agents from capturing public comments when the customer does not have an email address?
In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Zendesk instances. In this case, how can we make it visible to the agent that t...
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Mike commented,
Seit kurzem sind öffentliche und private Apps im Kontextfenster nicht mehr aufgeklappt. Wie kann man die Apps oder den Kontextbereich konfigurieren, dass bestimmte Apps aufgeklappt angezeigt werden...
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Mike commented,
Hi Nico Bartolomeo I would recommend you to set up a pre-chat form to identify the user before the chart starts. https://support.zendesk.com/hc/en-us/articles/4408882974234-Enabling-the-pre-chat-fo...
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Mike commented,
Danke Charlotte - das ist bei uns der Fall. Alles klar.
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Mike commented,
Bei uns konnten wir die Lizenzen nicht selbst reduzieren. Wir mussten zuerst den Sales Support kontaktieren. Ist das ein Bug oder was sind die Ursachen?
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Mike commented,
Dear Pia Lai If you use chrome you can allow your browser to notify incoming calls by a pop-up. Here you can ad zendesk: chrome://settings/content/notifications