Mike

Total activity

123
Last activity

March 27, 2023 11:48
Member since

April 15, 2021 14:52
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33
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50

Activity overview

Latest activity by Mike

Mike commented, February 06, 2023 09:32
https://support.zendesk.com/hc/en-us/articles/4408893441818/comments/4488958657690 Does anybod know the solution for this error?
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- Mike
- Created February 06, 2023 09:32
- 0 votes
Mike commented, December 02, 2022 06:33
Shu Anne Tio We also had this behavior when we introduced chat 2 years ago.The solution was that we had to activate more than one department for chat, if I remember correctly. Anyway it does not se...
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- Mike
- Created December 02, 2022 06:33
- 1 vote
Mike commented, November 17, 2022 12:57
Ich habe eine weitere Abhängigkeit gefunden. In den Settings zum Contextual Workspace wird das Verhalten der Apps beeinflusst.
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- Mike
- Created November 17, 2022 12:57
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Mike commented, October 31, 2022 15:26
Thanx Edwin Schukking. That is what we will try :-)
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- Mike
- Created October 31, 2022 15:26
- 0 votes
Mike created a post, October 28, 2022 14:10
How do you prevent agents from capturing public comments when the customer does not have an email address?
1. Community
2. Zendesk Suite Q&A
In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Zendesk instances. In this case, how can we make it visible to the agent that t...
- Mike
- Created October 28, 2022 14:10
- 2 followers
- 2 comments
- 0 votes
Mike commented, September 13, 2022 09:30
Seit kurzem sind öffentliche und private Apps im Kontextfenster nicht mehr aufgeklappt. Wie kann man die Apps oder den Kontextbereich konfigurieren, dass bestimmte Apps aufgeklappt angezeigt werden...
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- Mike
- Edited October 28, 2022 14:23
- 0 votes
Mike commented, June 27, 2022 05:25
Hi Nico Bartolomeo I would recommend you to set up a pre-chat form to identify the user before the chart starts. https://support.zendesk.com/hc/en-us/articles/4408882974234-Enabling-the-pre-chat-fo...
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- Mike
- Created June 27, 2022 05:25
- 0 votes
Mike commented, May 19, 2022 09:43
Danke Charlotte - das ist bei uns der Fall. Alles klar.
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- Mike
- Created May 19, 2022 09:43
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Mike commented, May 12, 2022 14:20
Bei uns konnten wir die Lizenzen nicht selbst reduzieren. Wir mussten zuerst den Sales Support kontaktieren. Ist das ein Bug oder was sind die Ursachen?
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- Mike
- Created May 12, 2022 14:20
- 0 votes
Mike commented, April 04, 2022 11:57
Dear Pia Lai If you use chrome you can allow your browser to notify incoming calls by a pop-up. Here you can ad zendesk: chrome://settings/content/notifications
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- Mike
- Created April 04, 2022 11:57
- 2 votes