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Timothy Beutler
Joined Apr 15, 2021
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Last activity Jul 09, 2024
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Latest activity by Timothy Beutler
Timothy Beutler commented,
I'm bumping this again with the hopes that Zendesk support will finally recognize that they have an issue with dictation in their Support App. I've made a new video showing how it works properly in TextEdit, but not in Zendesk Support.
View comment · Posted Jul 09, 2024 · Timothy Beutler
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Timothy Beutler commented,
An update from my side:
Eric Thompson I do not have the issue of it looking empty - both internal and public comments accept text via dictation on macOS Sonoma.
Also, I no longer have the "crazy text repetition" reported earlier. However, what continually fails while using Dictation in Zendesk is formatting...phrases like "Next paragraph" have no effect in Zendesk, but function on any other website I visit.
View comment · Posted Jan 18, 2024 · Timothy Beutler
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Timothy Beutler commented,
Nicolas Jepsen where did you find this information? We would really appreciate being able to know more, even if it is an EAP in Enterprise. Thanks!
View comment · Posted Jul 14, 2023 · Timothy Beutler
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Timothy Beutler commented,
I have the same issue as Julie above: the number of incidents is wildly inaccurate. Why?
View comment · Posted May 31, 2023 · Timothy Beutler
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Timothy Beutler commented,
AntonMi just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving on unnecessary scrolling. For long threads, scrolling all the way down can be a real PITA.
View comment · Posted Sep 23, 2022 · Timothy Beutler
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Timothy Beutler commented,
I am having this exact issue and it is extremely annoying. I use dictation often to save wear and tear on my aging fingers and wrists, and Zendesk is the only app that has this issue.
Can you
View comment · Posted Aug 30, 2022 · Timothy Beutler
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Timothy Beutler commented,
yes, this is super annoying!
View comment · Posted Mar 15, 2022 · Timothy Beutler
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Timothy Beutler commented,
Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email?
We want to make sure that users have access to suggested articles also later, not just when they submit the form. However, we find that users are more likely to click on an article if it is presented when submitting the ticket and that the suggestions via email are often ignored.
Thanks,
Tim
View comment · Posted Feb 01, 2022 · Timothy Beutler
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Timothy Beutler commented,
Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously?
Thank you!
- Tim
View comment · Posted Feb 01, 2022 · Timothy Beutler
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Timothy Beutler commented,
Hello!
Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification.
AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and Messaging.
From what I can tell, Legacy Chat is basically out of use now.
For the rest of it, it's confusing to know things like:
- what's the real difference between Web Widget (Classic) and Web Widget?
- Does Messaging fully replace Live Chat?
There are a lot of things we like about the Web Widget (Classic) that don't exist in Web Widget, for example, like enabling customers to submit a contact form via the chat window.
We also don't want live chat at all, but want to use the Web Widget to offer articles to users or offer a contact form. So, we should use the Web Widget (classic) and not the new Web Widget, correct?
View comment · Edited Dec 01, 2021 · Timothy Beutler
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