Tim B.
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Total activity39
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Last activity
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Member since
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Activity overview
Latest activity by Tim B.-
Tim B. commented,
Nicolas Jepsen where did you find this information? We would really appreciate being able to know more, even if it is an EAP in Enterprise. Thanks!
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Tim B. commented,
I have the same issue as Julie above: the number of incidents is wildly inaccurate. Why?
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Tim B. commented,
Anton just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving o...
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Tim B. commented,
I am having this exact issue and it is extremely annoying. I use dictation often to save wear and tear on my aging fingers and wrists, and Zendesk is the only app that has this issue. Can you
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Tim B. commented,
yes, this is super annoying!
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Tim B. created a post,
Changes / updates to agent interface has bugs
1. Links - clicking on any link in the Zendesk agent interface and then using the return key activates the link again, instead of putting a line break in the text box, which is what it used to do. ...
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Tim B. commented,
Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...
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Tim B. commented,
Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim
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Tim B. commented,
Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...
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Tim B. commented,
@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.