Tim B.

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Anton just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving o...

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• Tim B.
• Created September 23, 2022 09:59
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. MacOS dictation function won't work for text entry in tickets

I am having this exact issue and it is extremely annoying. I use dictation often to save wear and tear on my aging fingers and wrists, and Zendesk is the only app that has this issue.   Can you 

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• Tim B.
• Created August 30, 2022 14:11
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Request - CC an email address without manually adding a new user

yes, this is super annoying!

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• Tim B.
• Created March 15, 2022 10:25
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Using Article Recommendations with your web forms

Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...

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• Tim B.
• Created February 01, 2022 16:19
• 2 votes

1. Bots and automation
2. Answer Bot documentation
3. Understanding everywhere you can use Answer Bot

Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim

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• Tim B.
• Created February 01, 2022 11:43
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...

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• Tim B.
• Edited December 01, 2021 16:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Flow Builder - ask customer to submit ticket if no article is found

We too would find this extremely useful, as we also do not offer phone or chat support at the moment. Using Flowbuilder as a lead-up to a contact form would be ideal. We would like to be able to as...

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• Tim B.
• Created July 07, 2021 15:19
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.

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• Tim B.
• Created June 21, 2021 15:49
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Activating Guide in Zendesk Sandbox

Hm, I just realized that my Sandbox is still "In Progress" when I look in the ZD Admin center, so maybe this is the issue?

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• Tim B.
• Created June 09, 2021 15:43
• 0 votes