Timothy Beutler

Total activity

30
Last activity

March 15, 2022 10:25
Member since

April 15, 2021 14:32
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0 users
Followed by

1 user
Votes

6
Subscriptions

11

Activity overview

Latest activity by Timothy Beutler

Timothy Beutler commented, March 15, 2022 10:25
yes, this is super annoying!
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- Timothy Beutler
- Created March 15, 2022 10:25
- 0 votes
Timothy Beutler created a post, March 15, 2022 10:21
Changes / updates to agent interface has bugs
1. Community
2. Zendesk Suite Q&A
1. Links - clicking on any link in the Zendesk agent interface and then using the return key activates the link again, instead of putting a line break in the text box, which is what it used to do. ...
- Timothy Beutler
- Created March 15, 2022 10:21
- 2 followers
- 1 comment
- 1 vote
Timothy Beutler commented, February 01, 2022 16:19
Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...
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- Timothy Beutler
- Created February 01, 2022 16:19
- 1 vote
Timothy Beutler commented, February 01, 2022 11:43
Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim
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- Timothy Beutler
- Created February 01, 2022 11:43
- 0 votes
Timothy Beutler commented, December 01, 2021 16:23
Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...
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- Timothy Beutler
- Edited December 01, 2021 16:34
- 0 votes
Timothy Beutler commented, October 07, 2021 08:28
What kind of impact does this have on non-admin Agents who use Support to create Macros, Views, etc based on their role limitations? Will they now have to also go to Admin Center to access them? If...
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- Timothy Beutler
- Created October 07, 2021 08:28
- 0 votes
Timothy Beutler commented, September 20, 2021 08:22
Can someone please clarify for me the timing of the events as they occur? Are the ones at the top the newest, or the oldest? We are NOT using the Agent Workspace, so my intuition is the oldest even...
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- Timothy Beutler
- Created September 20, 2021 08:22
- 2 votes
Timothy Beutler commented, July 07, 2021 15:19
We too would find this extremely useful, as we also do not offer phone or chat support at the moment. Using Flowbuilder as a lead-up to a contact form would be ideal. We would like to be able to as...
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- Timothy Beutler
- Created July 07, 2021 15:19
- 1 vote
Timothy Beutler commented, June 21, 2021 15:49
@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.
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- Timothy Beutler
- Created June 21, 2021 15:49
- 1 vote
Timothy Beutler commented, June 09, 2021 15:43
Hm, I just realized that my Sandbox is still "In Progress" when I look in the ZD Admin center, so maybe this is the issue?
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- Timothy Beutler
- Created June 09, 2021 15:43
- 0 votes