Timothy Beutler
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Total activity35
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes8
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Subscriptions12
Activity overview
Latest activity by Timothy Beutler-
Timothy Beutler commented,
Anton just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving o...
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Timothy Beutler commented,
I am having this exact issue and it is extremely annoying. I use dictation often to save wear and tear on my aging fingers and wrists, and Zendesk is the only app that has this issue. Can you
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Timothy Beutler commented,
yes, this is super annoying!
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Timothy Beutler created a post,
Changes / updates to agent interface has bugs
1. Links - clicking on any link in the Zendesk agent interface and then using the return key activates the link again, instead of putting a line break in the text box, which is what it used to do. ...
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Timothy Beutler commented,
Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...
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Timothy Beutler commented,
Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim
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Timothy Beutler commented,
Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...
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Timothy Beutler commented,
We too would find this extremely useful, as we also do not offer phone or chat support at the moment. Using Flowbuilder as a lead-up to a contact form would be ideal. We would like to be able to as...
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Timothy Beutler commented,
@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.
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Timothy Beutler commented,
Hm, I just realized that my Sandbox is still "In Progress" when I look in the ZD Admin center, so maybe this is the issue?