Timothy Beutler
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Total activity21
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Timothy Beutler-
Timothy Beutler commented,
Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...
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Timothy Beutler commented,
What kind of impact does this have on non-admin Agents who use Support to create Macros, Views, etc based on their role limitations? Will they now have to also go to Admin Center to access them? If...
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Timothy Beutler commented,
Can someone please clarify for me the timing of the events as they occur? Are the ones at the top the newest, or the oldest? We are NOT using the Agent Workspace, so my intuition is the oldest even...
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Timothy Beutler commented,
We too would find this extremely useful, as we also do not offer phone or chat support at the moment. Using Flowbuilder as a lead-up to a contact form would be ideal. We would like to be able to as...
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Timothy Beutler commented,
@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.
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Timothy Beutler commented,
Hm, I just realized that my Sandbox is still "In Progress" when I look in the ZD Admin center, so maybe this is the issue?
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Timothy Beutler commented,
Hello Melody, thanks for the quick reply! When I click on Guide, I get the following error: Guide does exist in our production account of ZD, but for some reason not in the Sandbox. Thanks aga...
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Timothy Beutler created a post,
Activating Guide in Zendesk Sandbox
Hello everyone, I'm using the ZD Sandbox to test some features, one of which is Contextual Workspaces. One can add apps to certain Contextual Workspaces, and one I'd like to add access Guide, howev...
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Timothy Beutler created a post,
Date and Times shown in tickets
Hello, I wish that every date/time entry for any comment in a ticket had ALL of the following: date, time, and day of the week. Right now, if a ticket's last update was within a week of the current...