Timothy Beutler
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Total activity35
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Last activity
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Recent activity by Timothy Beutler-
Anton just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving o...
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I am having this exact issue and it is extremely annoying. I use dictation often to save wear and tear on my aging fingers and wrists, and Zendesk is the only app that has this issue. Can you
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yes, this is super annoying!
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Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...
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Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim
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Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...
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What kind of impact does this have on non-admin Agents who use Support to create Macros, Views, etc based on their role limitations? Will they now have to also go to Admin Center to access them? If...
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Can someone please clarify for me the timing of the events as they occur? Are the ones at the top the newest, or the oldest? We are NOT using the Agent Workspace, so my intuition is the oldest even...
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We too would find this extremely useful, as we also do not offer phone or chat support at the moment. Using Flowbuilder as a lead-up to a contact form would be ideal. We would like to be able to as...
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@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.