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Jordan Dayton

Joined Apr 15, 2021

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Last activity Mar 05, 2023

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ACTIVITY OVERVIEW

Latest activity by Jordan Dayton

Jordan Dayton commented,

Community comment Feedback - Help Center (Guide)

Katarzyna Karpinska, this is great new! I just wanted to check in and see if this has been added or if it is still a priority to be added soon?

View comment · Posted Mar 05, 2023 · Jordan Dayton

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Jordan Dayton commented,

CommentHow to customize the theme of the help center

We created a variation of what Aron shared here. thank you!

We just need to slightly tweak this...

What can we tweak in the JS to allow us to hide content from everyone except a particular SEGMENT that we call "Ticket_Access."

Segments are used to identify groups of users and granting them access to different categories/sections/articles within ZenDesk GUIDES. 

We'd like to be able to add specific users to a particular SEGMENT (Ticket_Access) and make content visible or hidden based on a particular segment...

Can we use this code and just tweak it a little?

var orgs = HelpCenter.user.organizations;
for (var i = 0; i < orgs.length; i++) {
if (orgs[i].name == 'Ticket_Access') {
$("div.Ticket_Access").show();
}
}

Can someone help us out with this?

View comment · Posted May 21, 2021 · Jordan Dayton

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Jordan Dayton commented,

Community comment Feedback - Help Center (Guide)

🤦‍♂️

386 is a lot of comments. Customers have clearly identified their needs.  

At least 411 people have wanted to see this happen (over the past 8 years.)

To see a "Planned" status on this feature request seems like a misnomer, at this point.

View comment · Posted Mar 17, 2021 · Jordan Dayton

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Jordan Dayton commented,

CommentUsers, groups, and organizations

We would like to make the "Submit a request" link/button in the top navigation only be visible to users of several segments that we can easily define and update with new segments, over time.

Any suggestions or snippets that y'all could share with us?

View comment · Posted Feb 04, 2021 · Jordan Dayton

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Jordan Dayton commented,

Community comment Discussion - Tips and best practices from the community

@... I wish I could share our community link but it's a private comm 😞

I do have some good news though... I found some script that adjusts the top of the viewport for anchor links, and it's working marvelously. I did adjust the "100" to "80" and it's perfect for us. Here's the js snippet:

 

// The function actually applying the offset
function offsetAnchor() {
  if (location.hash.length !== 0) {
    window.scrollTo(window.scrollX, window.scrollY - 100);
  }
}

// Captures click events of all  elements with href starting with #
$(document).on('click', 'a[href^="#"]', function(event) {
  // Click events are captured before hashchanges. Timeout
  // causes offsetAnchor to be called after the page jump.
  window.setTimeout(function() {
    offsetAnchor();
  }, 0);
});

// Set the offset when entering page with hash present in the url
window.setTimeout(offsetAnchor, 0);

Source: https://stackoverflow.com/a/17535094/6084758

btw @... ⬆︎  that should help you! Also, I'm not seeing 1.1 or 1.11, etc. we see an "unordered list" in our community. I wonder if you're seeing numbers as a result of custom styling in your community?

 

View comment · Posted Jan 26, 2021 · Jordan Dayton

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Jordan Dayton created a post,

Post Discussion - Tips and best practices from the community

There was another post about this, back in 2016. I'm surprised this hasn't resurfaced since then.

We have lots of images in our product documentation and we don't want them to display in full resolution. We want to allow customers to click the image and zoom in to a full-resolution image. (we're not picky about any sort of animation/transition, only that the image is brought to a FULL-SIZE resolution, after being clicked.)

We also use some CSS to make it so all images are reduced to a max 300px width so they are all consistently sized, and when you hover over the image, it expands within the article viewing area. But for some images, the image is still too small. 

@... shared their "Lightbox Plugin" in that other forum post, 5 years ago. Sounds like just what we needed, but unfortunately, from my experience, we cannot get it to work on our ZenDesk Instance.

In the meantime, here's a GIF and our code snipped that we're using to increase/descrease the size of all images in our help articles...

Example:

 

/* Customize Hover behavior on Documentation... On hover: gradual increase size; also make all thumbnails the same size */

.article-body img {
width: 300px;
height: auto;
transition: width 1s;
padding: 20px 0px;
}
.article-body img:hover {
width: 110%;
transition: width 1s;
transition-delay: .25s;
cursor: zoom-in;
}
.article-body h2 {
color: #1761C5;
padding-bottom: 14px;
}

Posted Jan 25, 2021 · Jordan Dayton

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