Jordan Dayton

1. Community
2. Feedback - Help Center (Guide)
3. Use Markdown in the editor to create Knowledge Center / Guide Articles?

Katarzyna Karpinska, this is great new! I just wanted to check in and see if this has been added or if it is still a priority to be added soon?

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• Jordan Dayton
• Created March 05, 2023 01:20
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I hide or show HTML based on user's role or group?

We created a variation of what Aron shared here. thank you! We just need to slightly tweak this... What can we tweak in the JS to allow us to hide content from everyone except a particular SEGMENT ...

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• Jordan Dayton
• Created May 21, 2021 23:32
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

🤦‍♂️ 386 is a lot of comments. Customers have clearly identified their needs.   At least 411 people have wanted to see this happen (over the past 8 years.) To see a "Planned" status on this featur...

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• Jordan Dayton
• Created March 17, 2021 18:13
• 0 votes

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

We would like to make the "Submit a request" link/button in the top navigation only be visible to users of several segments that we can easily define and update with new segments, over time. Any su...

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• Jordan Dayton
• Created February 04, 2021 05:42
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Create a Table of Contents automatically

@... I wish I could share our community link but it's a private comm 😞 I do have some good news though... I found some script that adjusts the top of the viewport for anchor links, and it's working...

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• Jordan Dayton
• Created January 26, 2021 01:22
• 0 votes