Graham Forchuk
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Activity overview
Latest activity by Graham Forchuk-
Graham Forchuk commented,
That worked perfectly. Thank you.
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Graham Forchuk created a post,
Tickets Solved Same Day They Were Created
AnsweredI haven't found any luck searching but I am looking for how to set up an Explore query to show me the number of tickets solved the same day they were created. Any guidance on how to set this up?
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Graham Forchuk created a post,
Explore Metric - Tickets Solved in Under 24 Business Hours
AnsweredI run a weekly and monthly report showing some ticket resolution numbers. Under Insights I was able to use the following metric to show me how many tickets were solved within 24 business hours. SE...