Conny Svanberg

1. Explore
2. ...
3. Creating dashboards
4. Working with dashboard bookmarks

We are also experience problems where a time filter bookmark affects only one of the tabs...

• View comment
• Conny Svanberg
• Created August 18, 2022 12:55
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Order Article Attachments

Thanks a lot, Christophe! Made my life a lot more easy to live... :-)

• View comment
• Conny Svanberg
• Created August 02, 2022 12:39
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Order Article Attachments

Exactly what I am looking for right now...

• View comment
• Conny Svanberg
• Created April 05, 2022 13:41
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. AnswerBot confusion leading to dissatisfaction

Agree on that. The options are probably not clear to the customer.

• View comment
• Conny Svanberg
• Created December 07, 2021 08:44
• 1 vote

1. Support
2. ...
3. Tickets
4. Can I add hyperlinks to tickets through macros?

Is there a time plan for making formatting possible through macro created emails with the Agent Workspace?

• View comment
• Conny Svanberg
• Created November 16, 2021 08:40
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

Exactly what we need to have in place ASAP, please! Angélines user case would fit our needs perfect!

• View comment
• Conny Svanberg
• Created January 27, 2021 14:55
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

+1   We are currently investigating a project where we need to restrict access to a certain type of tickets.

• View comment
• Conny Svanberg
• Created October 07, 2020 11:21
• 0 votes