Conny Svanberg

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

Can you please pin your post to be visible at top of the comment list, Nicole?

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• Conny Svanberg
• Created August 31, 2022 13:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Extremely important for us to update closed tickets. Without it, we'll be set back years on reporting

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• Conny Svanberg
• Created August 31, 2022 13:57
• 1 vote

1. Explore
2. ...
3. Creating dashboards
4. Working with dashboard bookmarks

We are also experience problems where a time filter bookmark affects only one of the tabs...

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• Conny Svanberg
• Created August 18, 2022 12:55
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Order Article Attachments

Thanks a lot, Christophe! Made my life a lot more easy to live... :-)

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• Conny Svanberg
• Created August 02, 2022 12:39
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Order Article Attachments

Exactly what I am looking for right now...

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• Conny Svanberg
• Created April 05, 2022 13:41
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. AnswerBot confusion leading to dissatisfaction

Agree on that. The options are probably not clear to the customer.

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• Conny Svanberg
• Created December 07, 2021 08:44
• 1 vote

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Can I add hyperlinks to tickets through macros?

Is there a time plan for making formatting possible through macro created emails with the Agent Workspace?

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• Conny Svanberg
• Created November 16, 2021 08:40
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

Exactly what we need to have in place ASAP, please! Angélines user case would fit our needs perfect!

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• Conny Svanberg
• Created January 27, 2021 14:55
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

+1   We are currently investigating a project where we need to restrict access to a certain type of tickets.

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• Conny Svanberg
• Created October 07, 2020 11:21
• 0 votes