Kyle Dupont

Cool. How do we turn it off?

Update:
Rather than using a 2nd trigger I added my 2nd "Notify Target" to the same trigger (at the end of it) and it is now firing in the proper order.

Unfortunately I am still not functioning properly as the auto comment being added still does not generate a cc email. Only when I manually add a comment does that work. I am going to make a post on: https://support.zendesk.com/hc/en-us/community/posts/115007507688-How-to-send-auto-response-to-CCs

Two comments in the initial response are fine, but as stated in my previous post, the triggers are not firing in order so the cc contact is still be added after the 2nd comment is added to the ticket resulting in that they still are not getting copied when the ticket is opened.

Thank you,

For some reason even though this 2nd trigger (auto-response trigger) is lower on the priority list than my initial "add cc" trigger, the contact is still getting added as a CC after the auto response is added so no email is being sent via cc.

I have even set it so my initial "add cc" trigger will add a tag that the 2nd trigger looks for. STILL...the auto comment is being added before the user gets added as a CC.

While this seems to add a contact to the CC field after a ticket is opened it does not seem to email that CC when the ticket is opened. Since this is adding the CC with a trigger after opening a ticket they do not get CC'd on the initial email that the ticket was opened. Is there an easy way to fix that?