Marie-Cathrine
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Recent activity by Marie-Cathrine-
Tips for choosing the right Support dataset when migrating from Insights to Explore
The Goal One of the first things you might notice when transitioning from Insights to Explore is how the data is divided into so-called datasets containing different data. In this example, I am goi...
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Number of escalations from one group to another
AnsweredHi I've been trying to create a report showing how many tickets have been escalated from Tier 2 to Tier 3 with no luck. So far I've tried by creating a custom metric as well as using the Group Reas...