Luke Alexander
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Total activity18
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Last activity
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Activity overview
Latest activity by Luke Alexander-
Luke Alexander commented,
Now that markdown bold has suddenly broken in dynamic content, this feature would be even more helpful
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Luke Alexander commented,
I don't understand why ticket.requester.language is not possible to reference in liquid for agent signatures. If you have multilingual agents, it should be possible to have not just macros that cha...
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Luke Alexander commented,
This set of conditions for tagging tickets as solved doesn't work for me: Ticket | Is | Updated Requester Role | Is | (end user) Current user | Is | (end user) Ticket Status | Changed to | Solved ...
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Luke Alexander created a post,
'Incognito mode' for agent monitoring
The Agent Workspace's default behaviour is to show agents when someone else is viewing the ticket they're working on (via the eye symbol in the top-left of the ticket). This is usually helpful, but...