Luke Alexander

1. Community
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

Now that markdown bold has suddenly broken in dynamic content, this feature would be even more helpful

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• Luke Alexander
• Created April 12, 2022 08:15
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Using Liquid markup to set agent signatures

I don't understand why ticket.requester.language is not possible to reference in liquid for agent signatures. If you have multilingual agents, it should be possible to have not just macros that cha...

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• Luke Alexander
• Created December 02, 2021 10:47
• 3 votes

1. Bots and automation
2. AI and automation best practices
3. Best practices: Setting up Answer Bot triggers, views, and workflows

This set of conditions for tagging tickets as solved doesn't work for me: Ticket | Is | Updated Requester Role | Is | (end user) Current user | Is | (end user) Ticket Status | Changed to | Solved ...

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• Luke Alexander
• Created January 02, 2021 12:59
• 1 vote