Graeme Carmichael
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Total activity587
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes113
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Activity overview
Latest activity by Graeme Carmichael-
Graeme Carmichael commented,
Jake Sorry I missed your reply. You cannot exclude items from the backlog. But perhaps you can use the ON HOLD ticket status to identify bugs? Then you can filter to exclude on hold items.
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Graeme Carmichael commented,
Alex I am not sure how well this would work. But you could try creating triggers based on the requester's time zone. Unfortunately, the requester's domain is not an available option. Meet ALL cond...
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Graeme Carmichael commented,
Samuel Are you using ticket sharing across the two Zendesk domains?
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Graeme Carmichael commented,
Siri I am not sure what is causing the difference. But you may be better using the Zendesk pre built year to date and month to date metrics. I tested on my account and they produced the same values...
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Graeme Carmichael commented,
Jake The backlog dataset contains fewer fields than the support ticket and ticket update datasets. Unfortunately, custom fields are not part of the backlog dataset. So you cannot splice your backl...
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Graeme Carmichael commented,
Marco There is no OR operator but searching with the subject:eachWord should work in the same way. It works for me ;)
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Graeme Carmichael commented,
Chris Are you sure that your automation is firing? That 7 day condition looks like it will prevent the conditions being met Include the webhook as an additional action in the standard automation....
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Graeme Carmichael commented,
Chris-Ivan Yes, this should work. But is it best to use a Webhook and call that from your automation.
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Graeme Carmichael commented,
Charles Create 2 custom metrics: Blank is Assignee IF ([Assignee name]=Null) THEN [Ticket ID] ENDIF Assignee is Not Blank IF ([Assignee name]!=Null) THEN [Ticket ID] ENDIF Note that you do n...
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Graeme Carmichael commented,
Matt There is a Premium Sandbox feature that allows dynamic content to match your production service. Alternatively, you can create the base dynamic content via the API as well as the language vari...