Spencer Hutton

I'm a Help Desk Manager for David Weekley Homes. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.

Total activity

37
Last activity

February 16, 2023 21:19
Member since

April 15, 2021 14:34
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3
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Comments

Recent activity by Spencer Hutton

I worked around this with a Macro, Trigger and http:// target extension. The idea is that a macro adds a tag to the ticket, then a trigger looks for tickets updated with the tag and pushes a messa...
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- Spencer Hutton
- Created October 28, 2021 13:34
- 3 votes
Yeah, that's what I do too.
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- Spencer Hutton
- Created April 15, 2021 11:55
- 0 votes
Thanks Rob. And thanks for all you do for the community.
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- Spencer Hutton
- Created January 13, 2021 18:18
- 1 vote
I have dozens of calculated metrics and attributes. Is there a way to group these in a way that makes managing them easier? For example, all of my calculated metrics are visible when I click Add ...
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- Spencer Hutton
- Created January 13, 2021 15:49
- 1 vote