Spencer Hutton
I'm a Help Desk Manager for David Weekley Homes. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.
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Recent activity by Spencer Hutton-
Curt Smith you could use the Advanced Search app.
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Is Hours Since Assigned referring to the First Assignment or the Last Assignment?
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Well, after a few years, I can imagine a looooong list of old past holidays that I have to scroll past to get to the bottom of the list.
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Hi Dave and thanks for the reply. Your response makes complete sense and I can definitely see the danger in deleting a holiday as recent as that. I was thinking more about holidays from years pas...
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Should I delete holidays that have passed? Will this affect any metrics?
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Spencer Hutton here from Houston, TX. I'm a Help Desk Manager for David Weekley Homes. We've been on Zendesk for almost 3 years. We have a team of 10 agents and use Zendesk to manage support tick...
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I worked around this with a Macro, Trigger and http:// target extension. The idea is that a macro adds a tag to the ticket, then a trigger looks for tickets updated with the tag and pushes a messa...
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Yeah, that's what I do too.
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Thanks Rob. And thanks for all you do for the community.
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I have dozens of calculated metrics and attributes. Is there a way to group these in a way that makes managing them easier? For example, all of my calculated metrics are visible when I click Add ...