Hutton, Spencer

I'm a Help Desk Manager for David Weekley Homes. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.

Total activity

28
Last activity

January 05, 2022 21:19
Member since

April 15, 2021 14:34
Following

0 users
Followed by

0 users
Votes

1
Subscriptions

16

Activity overview

Latest activity by Hutton, Spencer

Hutton, Spencer commented, January 05, 2022 21:19
Well, after a few years, I can imagine a looooong list of old past holidays that I have to scroll past to get to the bottom of the list.
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- Hutton, Spencer
- Created January 05, 2022 21:19
- 0 votes
Hutton, Spencer commented, January 05, 2022 12:42
Hi Dave and thanks for the reply. Your response makes complete sense and I can definitely see the danger in deleting a holiday as recent as that. I was thinking more about holidays from years pas...
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- Hutton, Spencer
- Created January 05, 2022 12:42
- 0 votes
Hutton, Spencer commented, January 04, 2022 18:24
Should I delete holidays that have passed? Will this affect any metrics?
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- Hutton, Spencer
- Created January 04, 2022 18:24
- 0 votes
Hutton, Spencer commented, October 29, 2021 12:39
Spencer Hutton here from Houston, TX. I'm a Help Desk Manager for David Weekley Homes. We've been on Zendesk for almost 3 years. We have a team of 10 agents and use Zendesk to manage support tick...
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- Hutton, Spencer
- Edited November 09, 2021 20:32
- 2 votes
Hutton, Spencer commented, October 28, 2021 13:34
I worked around this with a Macro, Trigger and http:// target extension. The idea is that a macro adds a tag to the ticket, then a trigger looks for tickets updated with the tag and pushes a messa...
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- Hutton, Spencer
- Created October 28, 2021 13:34
- 0 votes
Hutton, Spencer commented, May 04, 2021 15:26
Hi Heather. I am not referring to agents here, but end users; I will revise my original comment so it is clearer. Being internal, we might reuse their email address down the road. i.e. Jim Smith...
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- Hutton, Spencer
- Created May 04, 2021 15:26
- 0 votes
Hutton, Spencer created a post, April 30, 2021 15:35
Terminated Employees - How to deal with the user in Zendesk?
1. Community
2. Troubleshooting and Q&A
I am really looking for best practices or guidance here. We are an internal help desk and I manually upload end users via CSV each week (or so). End User John Smith (jsmith@company.com) has a use...
- Hutton, Spencer
- Created April 30, 2021 15:35
- 3 followers
- 3 comments
- 0 votes
Hutton, Spencer commented, April 15, 2021 11:55
Yeah, that's what I do too.
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- Hutton, Spencer
- Created April 15, 2021 11:55
- 0 votes
Hutton, Spencer created a post, April 14, 2021 16:03
Template Visualization Types for Queries
Answered
1. Community
2. Troubleshooting and Q&A
I find myself making the same settings on each query I make. Show values on a column visual, hide applied filters, etc. Is there a way to save a template visualization type so I can use these eac...
- Hutton, Spencer
- Created April 14, 2021 16:03
- 2 followers
- 2 comments
- 1 vote
Hutton, Spencer commented, January 13, 2021 18:18
Thanks Rob. And thanks for all you do for the community.
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- Hutton, Spencer
- Created January 13, 2021 18:18
- 1 vote