David Weekley Homes L.P
I'm a Help Desk Manager for David Weekley Homes. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.
-
Total activity35
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions18
Activity overview
Latest activity by David Weekley Homes L.P-
David Weekley Homes L.P commented,
Hi Dave. With your filter for Ticket solved - Year (or Date), why don't you choose Edit date ranges > Advanced and select "from the beginning of Yesterday" to "the end of Today". Then in the Column...
-
David Weekley Homes L.P commented,
Curt Smith you could use the Advanced Search app.
-
David Weekley Homes L.P commented,
Is Hours Since Assigned referring to the First Assignment or the Last Assignment?
-
David Weekley Homes L.P commented,
Well, after a few years, I can imagine a looooong list of old past holidays that I have to scroll past to get to the bottom of the list.
-
David Weekley Homes L.P commented,
Hi Dave and thanks for the reply. Your response makes complete sense and I can definitely see the danger in deleting a holiday as recent as that. I was thinking more about holidays from years pas...
-
David Weekley Homes L.P commented,
Should I delete holidays that have passed? Will this affect any metrics?
-
David Weekley Homes L.P commented,
Spencer Hutton here from Houston, TX. I'm a Help Desk Manager for David Weekley Homes. We've been on Zendesk for almost 3 years. We have a team of 10 agents and use Zendesk to manage support tick...
-
David Weekley Homes L.P commented,
I worked around this with a Macro, Trigger and http:// target extension. The idea is that a macro adds a tag to the ticket, then a trigger looks for tickets updated with the tag and pushes a messa...
-
David Weekley Homes L.P commented,
Hi Heather. I am not referring to agents here, but end users; I will revise my original comment so it is clearer. Being internal, we might reuse their email address down the road. i.e. Jim Smith...
-
David Weekley Homes L.P created a post,
Terminated Employees - How to deal with the user in Zendesk?
I am really looking for best practices or guidance here. We are an internal help desk and I manually upload end users via CSV each week (or so). End User John Smith (jsmith@company.com) has a use...