Hutton, Spencer
I'm a Help Desk Manager for David Weekley Homes. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.
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Activity overview
Latest activity by Hutton, Spencer-
Hutton, Spencer commented,
Is Hours Since Assigned referring to the First Assignment or the Last Assignment?
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Hutton, Spencer commented,
Well, after a few years, I can imagine a looooong list of old past holidays that I have to scroll past to get to the bottom of the list.
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Hutton, Spencer commented,
Hi Dave and thanks for the reply. Your response makes complete sense and I can definitely see the danger in deleting a holiday as recent as that. I was thinking more about holidays from years pas...
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Hutton, Spencer commented,
Should I delete holidays that have passed? Will this affect any metrics?
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Hutton, Spencer commented,
Spencer Hutton here from Houston, TX. I'm a Help Desk Manager for David Weekley Homes. We've been on Zendesk for almost 3 years. We have a team of 10 agents and use Zendesk to manage support tick...
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Hutton, Spencer commented,
I worked around this with a Macro, Trigger and http:// target extension. The idea is that a macro adds a tag to the ticket, then a trigger looks for tickets updated with the tag and pushes a messa...
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Hutton, Spencer commented,
Hi Heather. I am not referring to agents here, but end users; I will revise my original comment so it is clearer. Being internal, we might reuse their email address down the road. i.e. Jim Smith...
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Hutton, Spencer created a post,
Terminated Employees - How to deal with the user in Zendesk?
I am really looking for best practices or guidance here. We are an internal help desk and I manually upload end users via CSV each week (or so). End User John Smith (jsmith@company.com) has a use...
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Hutton, Spencer commented,
Yeah, that's what I do too.
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Hutton, Spencer created a post,
Template Visualization Types for Queries
AnsweredI find myself making the same settings on each query I make. Show values on a column visual, hide applied filters, etc. Is there a way to save a template visualization type so I can use these eac...