Spencer Hutton

I'm a Help Desk Manager for David Weekley Homes. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.

Total activity

37
Last activity

February 16, 2023 21:19
Member since

April 15, 2021 14:34
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Votes

3
Subscriptions

19

Comments

Votes on activity by Spencer Hutton

I worked around this with a Macro, Trigger and http:// target extension. The idea is that a macro adds a tag to the ticket, then a trigger looks for tickets updated with the tag and pushes a messa...
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- Spencer Hutton
- Created October 28, 2021 13:34
- 3 votes
Spencer Hutton here from Houston, TX. I'm a Help Desk Manager for David Weekley Homes. We've been on Zendesk for almost 3 years. We have a team of 10 agents and use Zendesk to manage support tick...
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- Spencer Hutton
- Edited November 09, 2021 20:32
- 2 votes
Hi Garetn and Kristina. See my comment above. You could workaround this by creating webhooks. (previously "Targets"). For making different group ticket tasks, you could use different tags, macr...
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- Spencer Hutton
- Created December 07, 2022 15:00
- 1 vote
I have dozens of calculated metrics and attributes. Is there a way to group these in a way that makes managing them easier? For example, all of my calculated metrics are visible when I click Add ...
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- Spencer Hutton
- Created January 13, 2021 15:49
- 1 vote
Thanks Rob. And thanks for all you do for the community.
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- Spencer Hutton
- Created January 13, 2021 18:18
- 1 vote
I created a custom status as a test. Is it possible to delete it? It has not been used, and was immediately deactivated.
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- Spencer Hutton
- Created February 03, 2023 13:36
- 0 votes
Glad to hear it works for you! And thanks for helping me see that my profile name (Spencer) is appearing as my company name. Not sure how that happened. Cheers y'all!
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- Spencer Hutton
- Created December 08, 2022 14:39
- 0 votes
Hi Dave. With your filter for Ticket solved - Year (or Date), why don't you choose Edit date ranges > Advanced and select "from the beginning of Yesterday" to "the end of Today". Then in the Column...
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- Spencer Hutton
- Created November 11, 2022 12:50
- 0 votes
Curt Smith you could use the Advanced Search app.
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- Spencer Hutton
- Created September 14, 2022 16:44
- 0 votes
Is Hours Since Assigned referring to the First Assignment or the Last Assignment?
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- Spencer Hutton
- Created April 01, 2022 13:03
- 0 votes