Jiri Kanicky
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Total activity25
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Last activity
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Member since
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Following0 users
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Votes5
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Comments
Recent activity by Jiri Kanicky-
Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?
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Export users into CSV Export users into JSON in Zendesk -> Admin -> Reports Adjust JSON file to make it validated array: add "," add the end of each line, but the last one add "[" at the beginning...
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This should be standard feature. This is the reason why we are leaving Zendesk. Zendesk does not have standard admin tools. For example it is normal to be asked for a list of agents in Zendesk. Unf...
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In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...
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2 years since this request was created and nothing has been done. Having Date/Time fields is absolutely critical in any ticketing system specifically for scheduling and automation rules.
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It is surprising that this tool is not able to use AND or OR conditions for any field. The way how everything is hard coded in Zendesk is amazing. Terrible design. For example I cannot create Autom...
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The system should give us the option to differentiate between different SLAs. For example, I would like to create a view of tickets without First Response only.