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Tyler Tew
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Tyler Tew
Tyler Tew commented,
As with everyone else in the comments, I agree that this really needs to be implemented. It would give us significantly more options for reporting.
From what users are saying to how agents are responding, comment details could provide a great deal of insight.
View comment · Posted May 19, 2021 · Tyler Tew
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Tyler Tew commented,
@... see you've made a few comments in the past about a new integration. I've got a couple of questions on that.
Will this new integration support custom ticket forms? The ability to ensure that certain details are always included in tickets/requests would be appreciated.
Is this new integration in the works currently? If so, can you share what sort of timeline you're aiming for?
View comment · Posted Apr 15, 2021 · Tyler Tew
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Tyler Tew commented,
I agree with Peider above.
Given this security issue was called out >2 years ago at this point it this really should have been addressed.
I would expect the given the sheer volume of emails that get processed and handled by Zendesk, this would have been a priority well before now.
View comment · Posted Mar 17, 2021 · Tyler Tew
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Tyler Tew commented,
This has been up since 2017, is there any chance this request will gain traction/be added to the roadmap in the foreseeable future?
View comment · Posted Jan 12, 2021 · Tyler Tew
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Tyler Tew created a post,
Posted Jan 05, 2021 · Tyler Tew
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