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Jorge Vargas Telles

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Activity overview

Latest activity by Jorge Vargas Telles
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    Jorge Vargas Telles created a post,

    Change colors/banner of SandBox account.

    What is the problem? We want to be able to differentiate between Prod and SadBox accounts. Why is it a problem? We want to avoid users confusing the environment and changing settings on the inc...

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    Jorge Vargas Telles created a post,

    Add ability to create custom fields editable/fillable by specific roles

    What is the problem? Right now if we want to restrict who can edit certain fields we can only restrict this to "Admin" users. This is problematic because we are then provisioning far too many peo...

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    Jorge Vargas Telles created a post,

    Separate SSO settings to each Zendesk product.

    What is the problem? We can't enable SSO to Zendesk Sell without impacting our others Zendesk Products as well. Why is it a problem? This is a InfoSec requirement in order to use the system. H...

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    Jorge Vargas Telles created a post,

    Obtain SOC 1 or 2 coverage on Zendesk Sell

    What is the problem? ZD sell is considered an in-scope SOX system for us and thus our auditors require that we receive/review a SOC Report. Why is it a problem? We need this for Audits How do ...

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    Jorge Vargas Telles created a post,

    Track Admin settings changes in ZS

    What is the problem? We have no way to track changes on any of these settings in Zendesk Sell. 1. Creation/Update Field Requirement rules. 2. Track Admin-only changes to custom fields. 3. Creatio...

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    Jorge Vargas Telles created a post,

    Log the user who did an action in FireHose API

    What is the problem? We submitted this ticket where we confirmed we're not receiving the user_id for every interaction done within the system Why is it a problem? This is very important for us ...

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    Jorge Vargas Telles created a post,

    Pull User Permission data from API

    What is the problem? As of today we can't track what are the current permissions and to who they're assigned to, either roles or specific users. Why is it a problem? This information is needed ...