Tim G

1. Support
2. ...
3. Email
4. Causes for ticket suspension

Hi Team! Is there anything in the works to let admins 'allow-list' certain addresses please?  We see more and more emails getting caught by 'Detected email as being from a system user' - but they'r...

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• Tim G
• Created July 06, 2022 04:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Business Hours: Quarter-Hour Steps, Half-Day Holidays & Holiday Repetition

+1 on holiday hours too! We also have different shifts around the world, so blocking out a holiday at the 'day' level isn't granular enough. We'd love to see the ability to set these hourly. At the...

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• Tim G
• Created April 05, 2022 01:40
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing schedules to the nearest 15 minutes

Thank you Scott Allison ! Do you happen to know if this will impact the ability to schedule 'holidays' at a more granular level too please?  I think this thread is the same thing I'm after: https:/...

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• Tim G
• Created April 05, 2022 01:30
• 2 votes

1. Admin Center
2. ...
3. Managing accounts and billing
4. About Support settings in Admin Center

Thanks Lisa - I've added a comment to https://support.zendesk.com/hc/en-us/community/posts/4408860510490/comments/4435859872410 I think the ability to access the admin center completely independent...

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• Tim G
• Created March 02, 2022 00:38
• 3 votes

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Thanks Parag! I was doing Zendesk training for someone yesterday, and I watched them stumble into this confusion when they were creating a view (they're a full agent): - They went into the 'manage ...

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• Tim G
• Created March 02, 2022 00:34
• 4 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. "Allow" instead of "Invite": Share Dashboard without sending invitation eMails

👍 Excellent write-up Josef! I stumbled across this issue again today in looking to share a new dashboard - FYI there's another post with a few votes on it over here too: https://support.zendesk.com...

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• Tim G
• Created February 28, 2022 23:46
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Share dashboards without notification

This keeps getting me into trouble with my company too - really need a way to be able to say 'don't email an invite' please 🙂

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• Tim G
• Created February 28, 2022 23:43
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing security improvement for CCs in follow-up tickets created via email

Thanks Benjamin Kirsch ! I see that it says that "This change impacts all accounts with the latest CCs functionality enabled." - just wanted to confirm 100% - does that mean that accounts that are ...

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• Tim G
• Created February 11, 2022 05:37
• 1 vote

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi Team! Love a number of things about the new Admin Center, but one of the biggest pain points for me at the moment is the 'jumping over to a new tab' or 'not quite knowing where the tab is that y...

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• Tim G
• Created February 11, 2022 03:23
• 0 votes