Tim G
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Total activity94
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Last activity
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Activity overview
Latest activity by Tim G-
Tim G commented,
Hi Barry Neary and team! I'm experimenting with Skills and have a lot of the same questions as Terry above - especially around flexibility with views (e.g. using AND instead of OR for skills) and a...
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Tim G commented,
Love this article - lots of great tips, thank you! Out of interest, is there a way to set Holidays at the hour-level instead of the day-level? e.g. if there is a US holiday on a Thursday, that effe...
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Tim G commented,
Hi Team! Out of interest, is there any way to change this to set e.g. 'just mimic the status of the Support Ticket' ? We have some quite technical users / partners who use our portal, and they'd de...
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Tim G commented,
Hi Araceli! Yeah... very good question. I saw this pop up the other day, and I would have thought exactly the same as you - that the numbers should be the same! Out of interest, are you finding tha...
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Tim G commented,
Nice tip Dan!! 👍 We've been using signatures slightly differently, so we weren't able to re-use the signature field specifically for this. What we did to get around it was: 1. Created a custom fiel...
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Tim G commented,
No worries at all Jani - glad it worked out!
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Tim G commented,
Hi Jani, Good idea!! I find myself digging into NPS stuff quite a bit, so I have something very similar going on. I basically did exactly what you said, which was to create 3 custom standard calcul...
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Tim G commented,
Interesting! Good to hear... Vincent, do you have any info on that too please? As well as the variable filter component, we're really keen to get the email version of that working too - so that you...
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Tim G created a post,
Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.
It would be great if there was a way to report on which tickets have had a tag of 'test' at some point (e.g. they had the 'test' tag for x number of updates, but it has since been removed)? Basical...
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Tim G commented,
Good to know - and thanks for reaching out Vincent!! Let me know if you need any volunteers for pilot / beta etc :) Would be happy to do that!