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Jason K

Joined Apr 15, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Jason K

Jason K commented,

Community comment Q&A - Help center and community

Hey Ifra Saqlain, I was curious if you had any advice for how to manipulate the code above to either:

  1. Target a specific community topic
  2. Target a rolling date (meaning "any post older than x number of years")

Thank you 🙂

View comment · Posted Feb 18, 2022 · Jason K

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Jason K commented,

Community comment Q&A - Help center and community

Hi Ifra Saqlain, this solution worked for us! I appreciate you sharing. 

View comment · Posted Feb 08, 2022 · Jason K

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Jason K commented,

Community comment Q&A - Help center and community

Thanks Ifra Saqlain, let me give it a try and see how it works out.

View comment · Posted Jan 31, 2022 · Jason K

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Jason K created a post,

Post Q&A - Help center and community

Hi @...,

Back in May of last year you provided some helpful information about potentially using the API to move or delete posts from a particular date range. It seems the post has been deleted as my original links to it no longer work. I was hoping to get some information about identifying community posts of a specific date range and closing them for comments. Is this possible?

The use-case is:

We are a software company and as such, a lot of our older posts report issues and provide feedback about a state that our software is no longer in. In an effort to encourage folks to start create new posts instead of commenting on old posts we were hoping to close comments on posts before a certain date. 

Any advice or info would be greatly appreciated.

Posted Jan 28, 2022 · Jason K

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Jason K commented,

CommentSetting up Zendesk Guide

Hi there,

I have a similar experience as @.... I'll echo the same questions here:

  • I'd love to know what criteria the filter uses to determine something is spam.

Specifically, because I had a team member in support reach out saying that an end user had been posting for the past week and eventually noticed her posts weren't showing up in the community. After the support person reached out I took a look in the Spam filter and low and behold, it was there - along with other content. We recently started a contest encouraging end users to post in the community and we have had an influx of posts coming in. This is the only thing I can think of that would trigger the filter but again, I'm not quite sure why.

  • It looks like I "Follow" the Spam queue, but I received no indication that these posts were considered Spam

I'll have to wait to see if I start getting them now based on @...'s news.

View comment · Posted Apr 28, 2021 · Jason K

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Jason K commented,

Community comment Discussion - Tips and best practices from the community

Hi Vladan

Novice here. If we are using a Lotusthemes Zendesk theme and there is no document.ready in the JS file where would one paste the code?

(*Edit)

Just realized the theme is using document.on, does this change the procedure?

View comment · Posted Apr 11, 2019 · Jason K

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