Keith Stoneman

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

This is precisely why it's needed. Don't make me think, as Steve Krug would say. If you click on your profile, then "Assigned Ticket," on the upper left above the tickets, it's a dropdown. 

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• Keith Stoneman
• Edited October 07, 2022 20:49
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Who is the VP or Director of Product for Zendesk? How do we get more eyeballs on this? What is Zendesk's process for prioritizing features? 

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• Keith Stoneman
• Created March 04, 2022 12:50
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

@...,  How do feature requests get promoted or put on the roadmap? A Cc view is wanted by the community. What posting comments on a message board is teaching us, without any communication back, is ...

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• Keith Stoneman
• Created January 28, 2022 17:41
• 6 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Agree 1000%. Would be a fantastic feature! 

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• Keith Stoneman
• Created December 08, 2021 22:32
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Agree with all the sentiments above. It's a UX issue by not having it as a available as a filter condition. I work on a Marketing team and people don't want to be clicking around in the labyrinth o...

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• Keith Stoneman
• Created October 22, 2021 13:40
• 2 votes