Recent searches
No recent searches

Tejas
Joined Apr 15, 2021
·
Last activity Feb 15, 2023
Following
0
Followers
0
Total activity
34
Votes
6
Subscriptions
17
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Tejas
Tejas commented,
time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves from one ticket to another the time gets paused for 1st ticket and starts for another one.
I hope this helps.
Thanks & Regards,
Tejas Patil
View comment · Posted Feb 15, 2023 · Tejas
0
Followers
0
Votes
0
Comments
Tejas commented,
To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is captured for a given day.
I hope this helps.
View comment · Posted Jan 16, 2023 · Tejas
0
Followers
0
Votes
0
Comments
Tejas commented,
0
Followers
0
Votes
0
Comments
Tejas commented,
Hi Team,
Need your help in building an attribute function like,
If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A"
I tried to build using below but it only returns value of B when A is blank,
IF ([A] = NULL) THEN
[B]
ELIF ([B] = NULL) THEN
[C]
ELIF ([C] = NULL) THEN
[D]
ELIF ([D] = NULL) THEN
[A]
ENDIF
Thanks,
Tejas
View comment · Posted Dec 14, 2022 · Tejas
0
Followers
0
Votes
0
Comments
Tejas commented,
a Permanently deleted user was rehired and now we have created a new account for the user.
Few of the contacts (recent) sent by these user shows as contact actioned by deleted user.
I haved checked the Zendesk ID, both users have a different ID, ( Deleted user shows old ID by same agent). Considering this cound be issue with browser cache, user had re-install the browser but no luck in getting this sorted.
Any idea what could be the issue here?
View comment · Edited Jul 21, 2022 · Tejas
0
Followers
0
Votes
0
Comments
Tejas commented,
Hi Team,
"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat session. Any subsequent messages are added to the chat session, and once ended are added to the history as a single entry."
Seems this is not applicable with the agent workplace, is it correct?
In Agent work place when agent leaves the chat, it shows customer has also left the chat. :(
View comment · Posted Oct 14, 2021 · Tejas
0
Followers
2
Votes
0
Comments
Tejas commented,
Before you migrate is a broken link
View comment · Posted Oct 12, 2021 · Tejas
0
Followers
0
Votes
0
Comments
Tejas commented,
@... are you looking for something like below?
View comment · Posted Jul 27, 2021 · Tejas
0
Followers
0
Votes
0
Comments
Tejas commented,
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
View comment · Posted Jan 27, 2021 · Tejas
0
Followers
1
Vote
0
Comments
Tejas commented,
Would like to see this feature soon..
View comment · Posted May 22, 2020 · Tejas
0
Followers
2
Votes
0
Comments