Tejas
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Total activity36
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Tejas-
Tejas commented,
Ewa Kondratowicz time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves ...
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Tejas commented,
Ewa Kondratowicz To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is capture...
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Tejas commented,
Thanks Gab, that's helpful.
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Tejas commented,
Hi Team, Need your help in building an attribute function like, If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A" I tried to build using below but it only ret...
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Tejas commented,
a Permanently deleted user was rehired and now we have created a new account for the user. Few of the contacts (recent) sent by these user shows as contact actioned by deleted user. I haved checked...
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Tejas commented,
Hi Team,"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat...
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Tejas commented,
Before you migrate is a broken link
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Tejas commented,
@... are you looking for something like below?
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Tejas commented,
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
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Tejas commented,
Would like to see this feature soon..