
Tejas
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Total activity28
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes5
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Subscriptions16
Activity overview
Latest activity by Tejas-
Tejas commented,
Hi Team,"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat...
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Tejas commented,
Before you migrate is a broken link
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Tejas commented,
@...I used 2 customer Metric 1. Update handling time (sec) = IF ([Changes - Field name] = "Total time spent (sec)") THEN IF ([Changes - Previous value]=NULL OR [Changes - Previous value]="") THEN N...
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Tejas commented,
Hi,Is there any way to find, what % of customers update the email before we respond?Thanks
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Tejas commented,
@... are you looking for something like below?
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Tejas commented,
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
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Tejas commented,
Would like to see this feature soon..