Tejas

Total activity

28
Last activity

November 01, 2021 04:36
Member since

April 15, 2021 14:37
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Votes

5
Subscriptions

16

Activity overview

Latest activity by Tejas

Tejas commented, October 14, 2021 07:34
Hi Team,"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat...
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- Tejas
- Created October 14, 2021 07:34
- 2 votes
Tejas commented, October 12, 2021 14:28
Before you migrate is a broken link
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- Tejas
- Created October 12, 2021 14:28
- 0 votes
Tejas commented, September 28, 2021 11:53
@...I used 2 customer Metric 1. Update handling time (sec) = IF ([Changes - Field name] = "Total time spent (sec)") THEN IF ([Changes - Previous value]=NULL OR [Changes - Previous value]="") THEN N...
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- Tejas
- Created September 28, 2021 11:53
- 0 votes
Tejas commented, July 27, 2021 14:13
Hi,Is there any way to find, what % of customers update the email before we respond?Thanks
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- Tejas
- Created July 27, 2021 14:13
- 0 votes
Tejas commented, July 27, 2021 07:08
@... are you looking for something like below?
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- Tejas
- Created July 27, 2021 07:08
- 0 votes
Tejas commented, January 27, 2021 04:21
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
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- Tejas
- Created January 27, 2021 04:21
- 1 vote
Tejas commented, May 22, 2020 06:22
Would like to see this feature soon..
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- Tejas
- Created May 22, 2020 06:22
- 2 votes

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