Tejas

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Recent activity by Tejas

a Permanently deleted user was rehired and now we have created a new account for the user. Few of the contacts (recent) sent by these user shows as contact actioned by deleted user. I haved checked...
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- Tejas
- Edited July 21, 2022 06:48
- 0 votes
Hi Team,"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat...
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- Tejas
- Created October 14, 2021 07:34
- 2 votes
Before you migrate is a broken link
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- Tejas
- Created October 12, 2021 14:28
- 0 votes
@...I used 2 customer Metric 1. Update handling time (sec) = IF ([Changes - Field name] = "Total time spent (sec)") THEN IF ([Changes - Previous value]=NULL OR [Changes - Previous value]="") THEN N...
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- Tejas
- Created September 28, 2021 11:53
- 0 votes
Hi,Is there any way to find, what % of customers update the email before we respond?Thanks
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- Tejas
- Created July 27, 2021 14:13
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@... are you looking for something like below?
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- Tejas
- Created July 27, 2021 07:08
- 0 votes
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
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- Tejas
- Created January 27, 2021 04:21
- 1 vote
Would like to see this feature soon..
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- Tejas
- Created May 22, 2020 06:22
- 2 votes