ysh4894

Hi Erica,
Thanks for letting me know your good ideas.
However, what I want is for management through recording in the audit log.
So, I wanted to check before creating ticket data.

Hi Erica,
First of all, what you want to check is the access history.
I was wondering if it is possible to check logs in Zendesk when updating a ticket in Teams or logging in to Zendesk from Teams.

We integrated Teams and Zendesk.
However, if you have any questions about the audit log after integration, please contact us.
First, is there a way to check the update history and access history for the Teams and Zendesk integration?
Second, if it is possible to check the record, can you share it as a report?
Thirdly, if it is impossible to check records, do you have any plans for future updates?

티켓의 생성~ 해결 과정에 대한 티켓의 전반적인 업데이트 상태별 대한 정확 Time stamp가 확인 되는 기능을 제공요청드립니다.