Donald Cornel

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

Any update on this?

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• Donald Cornel
• Created March 13, 2023 05:46
• 1 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the bot builder to create a social messaging bot

Hi! I need help from creating bot work flow. I included "ask details" on the flow with three fields needed to be fill up by the end user but upon testing and trying it, the fields are not showing. ...

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• Donald Cornel
• Created January 25, 2023 05:58
• 1 vote

1. Account
2. ...
3. Accounts and billing
4. Managing data storage in your Zendesk account

+1

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• Donald Cornel
• Created September 01, 2022 01:21
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi, I remember before I was able to connect the workflow to facebook messenger. Now I noticed when the admin center interface was changed I cannot see that option anymore.

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• Donald Cornel
• Created February 02, 2022 03:02
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1

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• Donald Cornel
• Created October 01, 2021 03:39
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. How to create an auto reply for Facebook

Hi, I got this error after several successful fired actions via the automation. { "error": "APIRateLimitExceeded", "description": "Ticket update API threshold exceeded" } Anyone has the idea ho...

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• Donald Cornel
• Created September 10, 2021 01:59
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to create an auto reply for Facebook

Hi Blanca, Appreciate your feedback. It worked after some revision on the conditions of my automation. I just noticed that sometimes it took more than an hour or two from the scheduled notification...

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• Donald Cornel
• Created September 09, 2021 01:59
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to create an auto reply for Facebook

Hey @Andreas This article really a big help. Just want to clarify if this target action is only applicable in a Trigger? Because I tried it in an Automation and it did not fire. So what I did was a...

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• Donald Cornel
• Created September 07, 2021 06:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Adding category images to the Copenhagen Theme

Hello, Can someone here has tried to make it 4 items per row? Because I think the max by default is 3 only. Thanks.

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• Donald Cornel
• Created March 04, 2021 04:00
• 0 votes

1. Community
2. Feedback - Sales CRM (Sell)
3. How to automate numbering series and store it to a custom field once a new Deal is updated

Hi Marie, Generally users wanted to have custom format of numbering on deals that could start from any number they want. Inserting prefix at the beginning of the series is another thing. The same a...

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• Donald Cornel
• Created December 16, 2020 02:47
• 1 vote