Donald Cornel

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

Any update on this?

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• Donald Cornel
• Created March 13, 2023 05:46
• 1 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the bot builder to create a social messaging bot

Hi! I need help from creating bot work flow. I included "ask details" on the flow with three fields needed to be fill up by the end user but upon testing and trying it, the fields are not showing. ...

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• Donald Cornel
• Created January 25, 2023 05:58
• 1 vote

1. Account
2. ...
3. Accounts and billing
4. Managing data storage in your Zendesk account

+1

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• Donald Cornel
• Created September 01, 2022 01:21
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi, I remember before I was able to connect the workflow to facebook messenger. Now I noticed when the admin center interface was changed I cannot see that option anymore.

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• Donald Cornel
• Created February 02, 2022 03:02
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1

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• Donald Cornel
• Created October 01, 2021 03:39
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. How to create an auto reply for Facebook

Hi, I got this error after several successful fired actions via the automation. { "error": "APIRateLimitExceeded", "description": "Ticket update API threshold exceeded" } Anyone has the idea ho...

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• Donald Cornel
• Created September 10, 2021 01:59
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to create an auto reply for Facebook

Hi Blanca, Appreciate your feedback. It worked after some revision on the conditions of my automation. I just noticed that sometimes it took more than an hour or two from the scheduled notification...

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• Donald Cornel
• Created September 09, 2021 01:59
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to create an auto reply for Facebook

Hey @Andreas This article really a big help. Just want to clarify if this target action is only applicable in a Trigger? Because I tried it in an Automation and it did not fire. So what I did was a...

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• Donald Cornel
• Created September 07, 2021 06:48
• 0 votes

1. Explore
2. ...
3. Explore basics
4. Explore FAQ: Understanding Explore Enterprise

Is there any comparison/documentation available between Explore Pro & Ent when it comes to its features and functionalities.

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• Donald Cornel
• Created July 30, 2021 08:32
• 6 votes

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Zendesk Sell dashboard

Hello, This is great addition to Explore and will greatly help to make the reporting be more dynamic in Sell. But I just noticed that the custom fields are not available when creating a query.

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• Donald Cornel
• Created April 16, 2021 04:02
• 0 votes