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Mitchell Sherman
Joined Apr 15, 2021
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Last activity Mar 04, 2024
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Latest activity by Mitchell Sherman
Mitchell Sherman commented,
1. For the support product the limit is 50mb for uploads. The ability to increase attachment size to 5GB, where would you want this setting lie? In admin center?
2. When increasing file size limits, that would mean you would want to increase your account storage?
3. What else do envision for having the flexibility to increase file size? Is this an account setting and/ per brand(if you have any)? What other channels would you want this capability?
4. What is your current workaround for this problem, if any?
View comment · Posted Mar 04, 2024 · Mitchell Sherman
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Mitchell Sherman created a post,
It would be great to be able to opt into allowing larger attachments in comments, up to 5GB ideally.
We support video hosting and on very rare occasions, our support team needs to gather video files from customers to troubleshoot issues they report with adding and managing those video files. The current attachment limits mean we are forced to use and consider additional support tools to gather those files.
We like the security of keeping all attachments in Zendesk where we can redact attachments once they're no longer needed and use a platform we've already vetted security checks with.
It's frustrating that we have to seek solutions outside of this platform to fill this feature gap.
Posted Mar 14, 2022 · Mitchell Sherman
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Mitchell Sherman commented,
It would be great to be able to opt into allowing larger attachments in comments, up to 5GB ideally.
We support video hosting and on very rare occasions, our support team needs to gather video files from customers to troubleshoot issues they report with adding and managing those video files. The current attachment limits mean we are forced to use and consider additional support tools to gather those files.
We like the security of keeping all attachments in Zendesk where we can redact attachments once they're no longer needed and use a platform we've already vetted security checks with.
It's frustrating that we have to seek solutions outside of this platform to fill this feature gap.
View comment · Posted Mar 11, 2022 · Mitchell Sherman
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Mitchell Sherman created a post,
Knowledge base articles can use anchor/jump links to help expedite user navigation throughout articles: from a table of contents to a specific set of sub steps etc.
The Knowledge Capture tool cannot link to sections within an article within a ticket.
This reduces some of the knowledge capture's time savings as it often requires that a user open the full article in order to gather a URL to the specific section of a guide they ned to link.
It would be great to see the ability to copy/insert a anchor link to specific article sections from the knowledge capture app.
Posted Dec 01, 2020 · Mitchell Sherman
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