Shiva Sesham
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Last activity
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Activity overview
Latest activity by Shiva Sesham-
Shiva Sesham commented,
How to trigger, recurring SMS/email for Birthday Wishes in Support in following pattern
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Shiva Sesham commented,
Hi Aamer SajjadYou can create remainder dates in user profiles, and apply triggers
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Shiva Sesham commented,
Hi McCabe My triggers are working fine, however Date of Birth for Birth Day wishes to my clients is not working the reason behind is, condition will not meet at any time, triggering within one day...
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Shiva Sesham commented,
Thank you McCabe, it is working on end user profiles too which is user fields Kind Regards Shiva
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Shiva Sesham commented,
Thank you McCabe Tonna for comments and feebback I am looking for triggers based used profiles and not on tickets Can you please assist me. how to set an email based on user profile, that user prof...
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Shiva Sesham created a post,
Triggers in Support - trigger to fire 1 week before due date
there is no trigger condition that will identify for the trigger to fire 1 week before the expiry of the remainder ticket field. I have set the remainder date in client record as 23 mar 2022, I wou...
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Shiva Sesham created a post,
Zendesk Talk with Video Option
Not plannedI have MS Teams and Zendesk integration wanted to do the following: Ability to call from a customer’s profile in Zendesk (which contains their email address and phone number information) using M...