Gail Hovanec
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Total activity17
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Last activity
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Recent activity by Gail Hovanec-
Don't hold your breath waiting for this to be fixed - as you can see I asked about this over a year ago and was ignored - as is common with ZenDesk. In another year they will just "reset" the foru...
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Don't hold your breath Serge - I've gone round and round with ZenDesk about this issue. They opened a tickets for me, we gave them access to our account - nothing came of it other than "this is ho...
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This issue started to happen for us as well since the beginning of this year. It has happened randomly over the past few months and it is irritating, but eventually it stops after a day or so. I ...
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Also - FYI, for what it is worth, there have been multiple odd behaviors these past couple of weeks within ZD and I do believe that new functionality has been being deployed by ZD as our options/vi...
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Hi Brett, Thank you for the quick response. The users are sending from their work email addresses, not an alias. These emails are in the same format as the other customers on the case with the on...
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This needs fixed. The setting to allow customers who are Cc in a reply to have their replies public does not work. Our tickets are still filling up with private notes from customers that should n...
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I have to add my own voice here to say that this is a VERY much wanted feature. It is alarming to me to see that this has been being asked for - literally - for years, and ZenDesk has seemingly ig...