Amanda Morphew-Ulm
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Activity overview
Latest activity by Amanda Morphew-Ulm-
Amanda Morphew-Ulm commented,
@... We use the On-Hold status for that type of use case; here is how to enable it, if that would work for you.
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Amanda Morphew-Ulm commented,
This has come up as a need for our company, as we roll out Zendesk to more internal departments. Just the ability to change the wording of existing statuses - "Pending" to "Pending User Response", ...