Eric Kramer
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Total activity57
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Last activity
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Activity overview
Latest activity by Eric Kramer-
Eric Kramer commented,
Making lookup fields conditional is also a requirement for us. Lookup fields will be extremely useful for specific situations, but if we can't hide them until they're needed they just end up clutt...
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Eric Kramer created a post,
Feedback - Allow lookup fields to be used in trigger/automation actions
It would be helpful to have lookup fields available as the input to trigger/automation actions. For example, I'd like to have a trigger that adds a customer's account manager as a follower to the ...
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Eric Kramer commented,
This looks like it will be a huge plus! Definitely looking forward to using it. I see you mentioned lookup fields can be used for trigger conditions; will it be possible to use the lookup fields f...
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Eric Kramer commented,
I agree, it would be helpful to have a column or some other way to see if the users are suspended or not. A filter would also be great.
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Eric Kramer commented,
@... I'd love to have a conversation regarding a potential integration between Zendesk side conversations and Teams!
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Eric Kramer created a post,
Modify tab order for creating views to match tab order for creating triggers
Currently, the interface for creating a trigger (Admin>Business Rules>Triggers) is fairly easy/intuitive to use via keyboard navigation (i.e. keyboard tab to the field you want, type in a value, ta...
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Eric Kramer commented,
As an FYI - the Zendesk Support EAP - Child ticket side conversations can be helpful for some use cases related to requests from internal users and SLAs. We've started testing this EAP which allow...
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Eric Kramer commented,
Providing tools to help managing SLAs for tickets from internal users would be a HUGE help for the enterprise user. We have a number of teams that use Zendesk and we're constantly submitting ticke...
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Eric Kramer commented,
The ability to edit skills via triggers is very much needed in order for skill-based routing to be useful in an enterprise environment. As it is, the feature requires a great deal of manual manage...
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Eric Kramer commented,
Thanks for pointing out the EAP Louise! I'll check it out.