Eric Kramer
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Total activity60
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Last activity
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Activity overview
Latest activity by Eric Kramer-
Eric Kramer created a post,
Status for closed tickets now shows as "Solved"
When viewing a closed ticket, the status of that ticket now shows as "Solved". This occurs whether you're looking at the status in the column of a view or at a single ticket: This can lead to co...
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Eric Kramer created a post,
Add "Ticket Status" option to the "Group by" and "Order by" options in ticket views
I'm creating new ticket views to work with the custom statuses and noticed that I cannot group or order the views based on the new statuses. The only status-related option I have for grouping and ...
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Eric Kramer created a post,
Add ability to sort custom statuses
I've added a couple of statuses and it appears that they are listed in whatever order I added them. There needs to be some way to change the order that appears in the status list when you go to su...
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Eric Kramer commented,
I agree, it would be helpful to have a column or some other way to see if the users are suspended or not. A filter would also be great.
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Eric Kramer commented,
@... I'd love to have a conversation regarding a potential integration between Zendesk side conversations and Teams!
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Eric Kramer created a post,
Modify tab order for creating views to match tab order for creating triggers
Currently, the interface for creating a trigger (Admin>Business Rules>Triggers) is fairly easy/intuitive to use via keyboard navigation (i.e. keyboard tab to the field you want, type in a value, ta...
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Eric Kramer commented,
We would also be interested in the ability to share a specific tab of a dashboard as well as the ability to have a dashboard adjust based on the recipient. In our use case, we want to send out indi...
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Eric Kramer commented,
As an FYI - the Zendesk Support EAP - Child ticket side conversations can be helpful for some use cases related to requests from internal users and SLAs. We've started testing this EAP which allow...
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Eric Kramer commented,
Providing tools to help managing SLAs for tickets from internal users would be a HUGE help for the enterprise user. We have a number of teams that use Zendesk and we're constantly submitting ticke...
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Eric Kramer commented,
The ability to edit skills via triggers is very much needed in order for skill-based routing to be useful in an enterprise environment. As it is, the feature requires a great deal of manual manage...