Eric Kramer
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Total activity60
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes22
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Activity overview
Latest activity by Eric Kramer-
Eric Kramer commented,
Toby Sterrett - would it be possible to generate a directory of Teams accounts based on existing users in Zendesk? In other words, for each user account in Zendesk, check Teams to see if there's a ...
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Eric Kramer commented,
I agree, it would be helpful to have a column or some other way to see if the users are suspended or not. A filter would also be great.
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Eric Kramer commented,
@... I'd love to have a conversation regarding a potential integration between Zendesk side conversations and Teams!
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Eric Kramer created a post,
Modify tab order for creating views to match tab order for creating triggers
Currently, the interface for creating a trigger (Admin>Business Rules>Triggers) is fairly easy/intuitive to use via keyboard navigation (i.e. keyboard tab to the field you want, type in a value, ta...
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Eric Kramer commented,
As an FYI - the Zendesk Support EAP - Child ticket side conversations can be helpful for some use cases related to requests from internal users and SLAs. We've started testing this EAP which allow...
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Eric Kramer commented,
Providing tools to help managing SLAs for tickets from internal users would be a HUGE help for the enterprise user. We have a number of teams that use Zendesk and we're constantly submitting ticke...
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Eric Kramer commented,
The ability to edit skills via triggers is very much needed in order for skill-based routing to be useful in an enterprise environment. As it is, the feature requires a great deal of manual manage...
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Eric Kramer commented,
Thanks for pointing out the EAP Louise! I'll check it out.
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Eric Kramer created a post,
As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations
We use markdown and placeholders extensively in our agent signatures. This works great in tickets however, side conversations do not currently render either markdown or placeholders. Additionally...
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Eric Kramer commented,
I very much agree. Providing more information at a glance would definitely improve the search feature.