Eric Kramer
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Recent activity by Eric Kramer-
I agree, it would be helpful to have a column or some other way to see if the users are suspended or not. A filter would also be great.
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It'd be fantastic if we could show custom user fields along with each agent and then export that info. If we could group the results by select fields that be even better. We have a number of Teams...
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@... I'd love to have a conversation regarding a potential integration between Zendesk side conversations and Teams!
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We would also be interested in the ability to share a specific tab of a dashboard as well as the ability to have a dashboard adjust based on the recipient. In our use case, we want to send out indi...
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As an FYI - the Zendesk Support EAP - Child ticket side conversations can be helpful for some use cases related to requests from internal users and SLAs. We've started testing this EAP which allow...
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Providing tools to help managing SLAs for tickets from internal users would be a HUGE help for the enterprise user. We have a number of teams that use Zendesk and we're constantly submitting ticke...
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The ability to edit skills via triggers is very much needed in order for skill-based routing to be useful in an enterprise environment. As it is, the feature requires a great deal of manual manage...
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Thanks for pointing out the EAP Louise! I'll check it out.
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I very much agree. Providing more information at a glance would definitely improve the search feature.
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This is a feature we would also like to see. From a product management status it's difficult to communicate to your users with only the statuses of "Planned", "Not Planned", or "Completed". At th...