Roger Whitacre
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Activity overview
Latest activity by Roger Whitacre-
Roger Whitacre created a post,
Cloning tickets prevented by attachments?
AnsweredWe have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I redacted the attachment but that doesn't help. It replaces the original attac...
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Roger Whitacre commented,
Hi Brett, Thank you for the quick reply! Actually, after discussing this with others on my team, we realized the same thing! We already use a lot of macros and in many of them we have both the tick...
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Roger Whitacre commented,
Is it possible to automatically include the Ticket Number in a Side Conversation?