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Effortless Office BPO

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Latest activity by Effortless Office BPO
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    Effortless Office BPO commented,

    I have a parallel question Federico's...  I see the option to use the Ticket Merge app, which looks awesome (Thanks Au Finh!) but if we're on a professional account, how do I disable the default me...

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    Effortless Office BPO commented,

    In the instructions above, it states: "It's important to note that shared tickets do not pass on user information – that is, customer information such as email address or phone number are not store...

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    Effortless Office BPO commented,

    Hi Mark Schäfermann, In the 'Understanding how ticket sharing works' section above, this behavior is described: "All ticket statuses can match, except for On-hold. When a ticket is changed to On-ho...

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    Effortless Office BPO commented,

    I too want this functionality to update a field with a numeric value when firing an action, whether that be through a macro, trigger or automation. I guess we'll see what they have in their feedbac...