Leif Cederblom
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Last activity
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Activity overview
Latest activity by Leif Cederblom-
Leif Cederblom commented,
Is there no way to filter the backlog history by requester organization? This seems like such a basic thing to desire: To show weekly ticket load by a subset by client. Thanks! Leif
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Leif Cederblom commented,
I am trying to encourage managers to go after the most overdue by SLA tickets. In effect, I am trying to achieve in Explore what a view in the support interface sorted by SLA would look like. Th...
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Leif Cederblom commented,
I have a parallel question Federico's... I see the option to use the Ticket Merge app, which looks awesome (Thanks Au Finh!) but if we're on a professional account, how do I disable the default me...
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Leif Cederblom commented,
In the instructions above, it states: "It's important to note that shared tickets do not pass on user information – that is, customer information such as email address or phone number are not store...
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Leif Cederblom commented,
Hi Mark Schäfermann, In the 'Understanding how ticket sharing works' section above, this behavior is described: "All ticket statuses can match, except for On-hold. When a ticket is changed to On-ho...
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Leif Cederblom commented,
I too want this functionality to update a field with a numeric value when firing an action, whether that be through a macro, trigger or automation. I guess we'll see what they have in their feedbac...