Daniël Nieuwendijk
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Last activity
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Activity overview
Latest activity by Daniël Nieuwendijk-
Daniël Nieuwendijk commented,
Hi Neil, Thanks for engaging! I'd like to be able to go from this: to something along the lines of this: I find that the column of whitespace on the left is unnecessary. As becomes clear from the...
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Daniël Nieuwendijk created a post,
User profile in email template without indenting the body text?
Is there a possibility to adjust our email template in such a way, that the user profile photo is still shown, but the email body is not indented? Currently, when the user profile photo option is...
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Daniël Nieuwendijk commented,
Is there a possibility to adjust our email template in such a way, that the user profile photo is shown, but the mail body is not indented? In other words, it would look like this post: profile pho...
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Daniël Nieuwendijk commented,
I would also like to know this. There should be a feature to switch between all channels, including sms text, especially in view of Zendesk's push toward a more unified interface and allowing chann...
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Daniël Nieuwendijk commented,
In our instance of Zendesk, when a WhatsApp message is received from WhatsApp number xy, the resulting ticket is not attributed to an existing user with phone number xy. This makes it necessary to ...
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Daniël Nieuwendijk commented,
Thanks for the reply Charles Gresula. I tried again, using a 👋 emoji. Now it works! Maybe I did something wrong earlier.
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Daniël Nieuwendijk commented,
It looks like emojis aren't supported?
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Daniël Nieuwendijk commented,
Messaging lets you have rich conversations Rich is good, but how about fun? Can you add buttons for customers to add emojis and gifs to the conversation? Really, emoji is such a standard tool for...
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Daniël Nieuwendijk commented,
first downgrade and then suspend the agent's account Is there any reason for this order of operations? They appear irrelevant to me, but maybe I'm missing something. In other words: is the result...
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Daniël Nieuwendijk commented,
Yes. We went ahead with it after testing, and I can confirm that Brett's answer leads to the expected result.