Daniël Nieuwendijk
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Total activity36
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Last activity
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Activity overview
Latest activity by Daniël Nieuwendijk-
Daniël Nieuwendijk commented,
In our instance of Zendesk, when a WhatsApp message is received from WhatsApp number xy, the resulting ticket is not attributed to an existing user with phone number xy. This makes it necessary to ...
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Daniël Nieuwendijk commented,
Thanks for the reply Charles Gresula. I tried again, using a 👋 emoji. Now it works! Maybe I did something wrong earlier.
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Daniël Nieuwendijk commented,
It looks like emojis aren't supported?
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Daniël Nieuwendijk commented,
Messaging lets you have rich conversations Rich is good, but how about fun? Can you add buttons for customers to add emojis and gifs to the conversation? Really, emoji is such a standard tool for...
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Daniël Nieuwendijk commented,
Hey Alejandro, I'm also interested in this. I understand you don't have time to do elaborate write-ups for everything, but maybe you could drop a few hints and I try to figure out the rest myself?
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Daniël Nieuwendijk commented,
This exact functionality is what I've been looking for! It would be great to be able to embed the widget, and then have users call it up by clicking a "more info" link which opens the widget, and i...
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Daniël Nieuwendijk commented,
first downgrade and then suspend the agent's account Is there any reason for this order of operations? They appear irrelevant to me, but maybe I'm missing something. In other words: is the result...
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Daniël Nieuwendijk commented,
Is it possible to add a tel: link to the signature? Unfortunately, this doesn't seem to work: [030 xxx xxx](tel:+3130xxxxxxx)
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Daniël Nieuwendijk commented,
Yes. We went ahead with it after testing, and I can confirm that Brett's answer leads to the expected result.
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Daniël Nieuwendijk commented,
@... should understand your comment that if you follow the advice given to use ticket.latest_public_comment_formatted, Google doesn't group the separate e-mail messages as one conversation anymore?