Daniël Nieuwendijk
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Total activity55
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Last activity
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Activity overview
Latest activity by Daniël Nieuwendijk-
Daniël Nieuwendijk commented,
Hello Bailey. Specifically, I'd like to maintain a counter c of how many times we've tried to contact a requester, in a situation where the requester is considered a lead for a sale, and we want co...
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Daniël Nieuwendijk commented,
Does: A new trigger action that can update a custom numeric field on a ticket with a a specified number. include the option to increment the numeric field by a specified number, or only to set ...
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Daniël Nieuwendijk created a post,
Don't apply DST* to timestamps set when DST was not in effect
As outlined in your post Why don't timestamps in the agent interface always match the UTC timestamp?, timestamps that were set outside DST / Summer Time are shown differently after the current time...
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Daniël Nieuwendijk commented,
Tbh, it's a bit of an edge case, but we could use a relationship field to document other agents that played a role in the current ticket, other than the assignee. Having such a relationship field i...
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Daniël Nieuwendijk commented,
Will the relationship's target's data be made available as placeholders in the ticket? For example, if I would like to use a ticket's relationship's email address in a comment to the ticket or in a...
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Daniël Nieuwendijk commented,
Hi Neil, Thanks for engaging! I'd like to be able to go from this: to something along the lines of this: I find that the column of whitespace on the left is unnecessary. As becomes clear from the...
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Daniël Nieuwendijk created a post,
User profile in email template without indenting the body text?
Is there a possibility to adjust our email template in such a way, that the user profile photo is still shown, but the email body is not indented? Currently, when the user profile photo option is...
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Daniël Nieuwendijk commented,
Is there a possibility to adjust our email template in such a way, that the user profile photo is shown, but the mail body is not indented? In other words, it would look like this post: profile pho...
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Daniël Nieuwendijk commented,
I would also like to know this. There should be a feature to switch between all channels, including sms text, especially in view of Zendesk's push toward a more unified interface and allowing chann...
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Daniël Nieuwendijk commented,
In our instance of Zendesk, when a WhatsApp message is received from WhatsApp number xy, the resulting ticket is not attributed to an existing user with phone number xy. This makes it necessary to ...