Daniël Nieuwendijk
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Recent activity by Daniël Nieuwendijk-
Feature request: use email headers as trigger conditions
I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger conditions. Use case: I want tickets received via aliases to be assigned to the b...
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Don't apply DST* to timestamps set when DST was not in effect
As outlined in your post Why don't timestamps in the agent interface always match the UTC timestamp?, timestamps that were set outside DST / Summer Time are shown differently after the current time...
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User profile in email template without indenting the body text?
AnsweredIs there a possibility to adjust our email template in such a way, that the user profile photo is still shown, but the email body is not indented? Currently, when the user profile photo option is ...